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briand70867030
Participant
April 23, 2020
Question

Opening and Closing Files is incredibly slow with Acrobat Pro DC

  • April 23, 2020
  • 3 replies
  • 19770 views

All of the sudden it is incredibly slow to open and close files, even small ones.  This suddenly began a few hours ago and is still going.  Anytime I open or close it takes about 30 seconds.

    3 replies

    es34227116
    es34227116
    Participant
    May 21, 2024

    We are having issuess opening, closing , using acrobat DC.

    we installed last week.

    reinstalled this week, no avail.

    still running extremely slow.

    Please fix this issue.........

    guess we'll have to go back to 2017 version.

     

    A
    AJ37759220smmr
    Participant
    May 31, 2024

    Having the same issue

    Amal.
    Amal.
    Legend
    May 31, 2024

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Let us know how it goes.

     

    ~Amal

    A
    A37322690ii0g
    Participant
    May 11, 2024

    I have the same issue. It's very annoying. Files open quickly but we close it, takes about 15 seconds. Any idea why is this happening?

      Amal.
      Amal.
      Legend
      April 25, 2020

      Hi Briand

       

      We are sorry for the trouble. As described,  it is incredibly slow to open and close files

       

      Is this an issue with a particular PDf file or with all the PDFs? Please try with a different pdf file and check.

       

      What is the version of the application you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC.
      Make sure you have the latest version. Go to Help > Check for updates

       

      Also, you may try the following preference settings and see if that help:

       

      • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Show online storage when opening file' > Click OK 
      • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Enhanced security > Turn off the protected mode and uncheck ''enhanced security' > Click OK
        Note: Please turn on the security after testing

       

      Let us know how it goes

       

      Regards

      Amal

      M
      Mina5E3F
      Participant
      October 20, 2020

      Hi,

       

      I am having the same problem.

      Whenever I open or close any file, it takes between 30 seconds to 1 minute to respond.

       

      Adobe Acrobat Pro DC 2020.012.20043

       

      I tested the above options and the issue remains unresolved.

      A
      Anonymous
      October 20, 2020

      We're having the same issue since we installed Acrobat Pro DC 2020.012.20048.  It can take up to 20 minutes before the file opens.  Restarting the computer fixes the issue temporarily.  Looks like a memory leak because it only happens if you open multiple files.

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