Organizing Files Crashing

Question

After the last update every time I try and organize a file by adding a page from the scanner it starts the process and then it closes ubruptly and doesn't add page. If I scan the page and add from file it is fine.

Amal. · Answer

Hi @KimberlyVCP

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

A small video recording of your workflow and the issue would be very helpful.

What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

~Amal

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