Participant

Question

Pdf file greater than 2 gb won’t open

Forum|Forum|4 years ago
February 8, 2022
5 replies
2601 views

Hi,
Pdf file for printing, greater than 2 gb won’t open in Acrobat Pro DC. If the preference file "com.adobe.Acrobat.Pro.plist" is deleted, it opens. But only once or twice, or if Acrobat Preferences are customized, it won’t open. Have also tried to uninstall and reinstall Acrobat Pro DC, same result. Have anybody else experienced this and do anyone have a workaround or fix for this?

Details:

MacOS Monterey, versjon 12.1

MacBook Pro (13-inch, M1, 2020)

Adobe Acrobat Pro DC

Version 2021.011.20039

This topic has been closed for replies.

jcmichaud

Participant

I have the same problem, with macOS only, they open fine on Windows.

I have the problem on Catalina, Big Sure and Monterey.

Those file open correctly in Preview on the Mac also.

We are fully updated as for the Adobe Suite.

Any hint as to when we will receive an update that corrects the problem?

Thank you

T

Test Screen Name

Legend

Has anyone reported the problem to Adobe? If so please share a link so others can upvote the problem report. Bug fixing is a popularity contest, it seems.

D

DeanUtian

Community Expert

Not specifically for the file size issue but the page below may give some ideas with problems opening a PDF:

https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html

Have you tried with Acrobat Reader to see if it behaves differently?

angied73077044

Participant

Okay, I downloaded Acrobat Reader and it did open my PDF (yay!) but because I'm paying for Acrobat Pro, if I try to save a file out of it, it tells me "Looks like you have access to Adobe Acrobat Pro subsciption!" and opens the disfunctioning Acrobat Pro without letting me save. So no dice.... 😞

Any other ideas? Does Adobe know about this issue? All of my coworkers are experiencing the same situation I am right now, and like I said, our jobs are very dependant on using PDFs. It could cause us to switch platforms entirely until this is fixed.

D

DeanUtian

Community Expert

Having Acrobat Reader open the file means that it is not the file but something wth Acrobat Pro.

Did you try save in Acrobat Reader and then get the message? If so, Reader isn't to be used for saving. It could be used as a workaround for printing. You can open the large PDF in Reader and print from there without the need to save. It does at least give you access to printing until the issue with opening in Acrobat Pro is resolved.

I see you don't have the latest Acrobat Pro DC, which is 22.001.20085, as below.Try updating Acrobat Pro DC.
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

angied73077044

Participant

I'm having the same issue with MacOS Monterey 12.2.1 on a Macbook Pro 15-inch 2019.

Large PDFs are imporant to my job and I no longer can open any above 2GB. Help, Adobe!!

N

Nicholas_Wolfwood

Participant

I'm having the same issue. It started about a week ago. Before that I was opening files over 10GB in size. Now, not only will files over 2GB not open, but I'll get an i/o error trying to write a working file that grows to over 2GB. Does anybody have any suggestions? Uninstalling and reinstalling the app does not help.

Mac OS Monterey 12.2.1

Mac Pro (2019)

3.5 GHz 8-Core Intel Xeon W

48GB RAM

Acrobat Pro DC

Version 2021.011.20039

Ged_Traynor

Community Expert

Moving thread to the Acrobat forum from Using the Community

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