PDF Preview Handler doesn't work

dswain:
The Temp folder is "super hidden". To view this, go to:
Organize | Folder and Search Options | View tab and de-select Hide protected operating system files. This should allow you to view the Temp folder.

Also, make sure you close out of Outlook and any other programs that may use Outlook (any search programs, etc). This may let you delete the remaining files.

AakashShah - That was a fix but had some issues!

I cleared cache, rebooted and it still didn't work. I did a search for Outlook Temp and saw what you described above (99 versions of the file). I attempted to delete these files but it said they could no longer be found. I went back to Outlook and was now able to preview the pdf's. I ran the search for Outlook Temp again and saw four versions of the file still remaining...(55), (56), (60), (62). I can't open or delete these files. I also don't see the Temporary Internet Files folder on the path below (where the files are supposed to exist)

c:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxx

Anyway, I don't understand the remaining issues but it looks like your suggestion has solved my immediate problem. Thanks!!!

dswain:

If I understood you correctly, I know exactly what you are talking about. This is actually a problem with the way Outlook deals with attachments with the same name. To fix it, you need to clear your cache. I know it sounds weird, but here is some technical information about it:

Let's say you constantly get an email with an attachment called "This001.pdf" (I get this from my Xerox WorkCenter each time I scan something). When you open it in Outlook, it stores it in the Outlook Temp folder which is in your Internet cache. When you open the next email that contains another This001.pdf, Outlook will open it, but in the background, it appends a number making "This001 (1).pdf". This number keeps incrementing until it reaches "This001 (99).pdf". After (99), Outlook is unable to increment the number and hence starts giving you errors when attempting to open or even save it. To see this for yourself, go to your Outlook Temp folder and you will find the 99 versions of "This001 (xx).pdf". The second you delete this, it should work.

>receiving an invalid PDF

I don't remember the details (don't send/receive PDF by email) but I "sort of" remember a previous discussion that an attached PDF is "seen" by some (most-all???) email software as a "text" file due to the first few bytes... so a particular attachment coding is used... but the file is actually not text, and the attachment coding then corrupts the file

I do remember the solution... Tell the sender to ZIP the file and send that via email

dswain, perhaps you are using 32-bit Vista, so the preview handler doesn't exhibit the issue people are talking about here. It seems you may simply be receiving an invalid PDF from that particular sender.

I have Windows Vista Business, Outlook 2007, and Adobe Reader 9. The PDF Preview Handler works for almost all of pdf's I receive in Outlook. However, for some reason one particular pdf file I get will not work.

The email is from the same source every day, the file has the same name. I can't even save the attachment. I have reinstalled Reader 9 (no luck), I have tried Foxit (same type of error message for this email only).

Any ideas?

The newest version, Adobe 9, still doesn't offer the PDF preview functionality on Vista x64.

I've installed FoxIt, and it works great. However, it displays the Bookmarks pane which takes up a lot of space when using it in Explorer and hence it isn't use space efficient. Otherwise, it's a great program that's quick to use, and fast and simple to install.

The only solution that works for me is to install the Foxit PDF preview handler. It works flawlessly with Vista Home Premium x64 and Office Outlook 2007. The link is posted below.

http://www.timheuer.com/blog/archive/2007/02/27/14001.aspx

I don't think you will be disappointed.

Is there a solution to this problem yet? I have upgraded to 8.1.2 but the PDF Preview Handler for Vista will still not run in Office 2007 (on Vista Business x64).

All I can say is at least the programmers who created the Foxit preview reader got it right the first time, proof that it is actually possible. Quite embarrassing, considering all the resources available to Adobe.