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Participant
June 20, 2007
Question

PDF Preview Handler doesn't work

  • June 20, 2007
  • 47 replies
  • 433611 views
Hi, I got this error in the e-mail window:

This file cannot be previewed because of an error with the following previewer:
PDF Preview Handler for Vista
To open this file in its own program, double-click it.

No more error details are provided.
Windows Vista x64 + Outlook 2007.
I tried reinstalling 8.1 update, no success.
Any clue?
This topic has been closed for replies.

47 replies

Participant
January 12, 2008
Based on the knowledge base article linked by this blog entry:

http://jtbworld.blogspot.com/2007/07/pdf-preview-handler-included-with-adobe.html

This is a known issue and it is actually a bug in 64-bit versions of Windows. Apparently there is a patch but in order to work with the patch, adobe must update their product. So originally we were waiting on both parties but now I think we are waiting on Adobe.

I have the Vista SP1 RC installed and my gdi32.dll is a version even later than this patch (6.0.6001.17052; 379kb; 11/30/2007), so I guess I have to wait for Adobe to update their previewer to work with the fix provided by the patch and successive versions of gdi32.dll, including the one provided with the SP1 RC.

The KB article:

http://support.microsoft.com/kb/930627

-Chris
John T Smith
Community Expert
Community Expert
January 10, 2008
>incredible Adobe doesn't fix it

Send a bug report... the more reports, the more likely to have a fix

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Participant
January 10, 2008
I have the exact same problem you are/were having.
Also running VISTA x64 and Outlook 2007
It's incredible Adobe doesn't fix it (from Micro$oft i don't expect anything anymore...:-))
Participant
January 4, 2008
Thanks a lot !!
This works great, and the only thing you need is just one .msi containing everything.
Participating Frequently
January 3, 2008
I installed the Foxit PDF Preview and it worked, so I would suggest you download and install this; at least until Adobe fixed this problem.
Participant
January 3, 2008
Same for me!!
Vista 64 bit, Reader 8.1.1. I have this since 4 months waiting for either a fix from MS or Adobe. I've several times installed / re installed the Reader, no change. On the Web there are a lot of people complaining about this. Could someone from Adobe confirm this BUG and provide at least a Statement!
Participating Frequently
December 18, 2007
I have the exact same problem you are/were having.
Also running VISTA x64 and Outlook 2007.
What is the solution to this problem ... anyone?