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colind36145276
Known Participant
September 13, 2022
Question

PDFs moving/opening problem

  • September 13, 2022
  • 2 replies
  • 1188 views

Hello,

Since yesterday, whenever I click on a pdf in Windows Exploror I get an Adobe Acrobat "Internal Error" pop-up. I am still able to open the files in Acrobat DC but it is very slow to open.

Also, I am only able to select one pdf at a time in Explorer and it's very slow to register. I cannot, for example, select 3 pdfs and click-and-drag them, because I get an Adobe Acrobat pop-up for every file. See attached.

I have tried re-starting and uninstalling/reinstalling

This topic has been closed for replies.

2 replies

C
colind36145276Author
Known Participant
September 20, 2022

UPDATE:

It has fixed itself, even though I can't tell that anything has been updated recently. I turned off the preview panel in explorer, which sped all of the interactions up but didn't remove the error pop-up, and now a few days later I can open the preview panel and operate as normal without a popup.

Dave__M
Community Expert
Dave__MCommunity Expert
Community Expert
September 20, 2022

Nice - keep your fingers crossed that the issue is gone for good!

Dave

C
colind36145276Author
Known Participant
October 12, 2022

It just un-fixed itself. Error occurs with the preview panel open again and cannot move .pdf files in explorer until I ctrl-alt-del and force close acrobat

Dave__M
Community Expert
Dave__MCommunity Expert
Community Expert
September 13, 2022

I'd check first to see if there are any updates for Acrobat, ensuring you have the latest release. It may be an issue with Windows, not Acrobat.  But ensuring all Adobe and Microsoft software in play is current is a good first step, I think.

Dave

C
colind36145276Author
Known Participant
September 13, 2022

Thanks yes they are up to date. The problem is the same one desribed in this thread from 2020. Some users there fixed it temporarily by uninstalling/reinstalling but that didn't work for me:

https://community.adobe.com/t5/acrobat-discussions/windows-10-file-explorer-operations-very-slow-with-pdf-files/td-p/10979077

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