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Nina37983313vnjd
Participant
June 11, 2024
Question

PDFs not opening

  • June 11, 2024
  • 1 reply
  • 382 views

Over the last week or two, PDFs will frequently stop opening. I have to open the task manager and end every Adobe task before I can open a PDF. This happens as often as every 2-3 files I try to open. It is getting really frustrating.

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1 reply

Amal.
Amal.
Legend
June 11, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal

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