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Inspiring
January 7, 2021
Answered

Permanently disable Adobe Collab Sync?

  • January 7, 2021
  • 10 replies
  • 323881 views

Is there a way to permanently disable Adobe Collaboration Synchronizer?

For reasons beyond my control I am not allowed to use cloud storage. The Collab Sync process holds files open, meaning I often cannot regenerate a PDF file if I've viewed the previous version of this file in Acrobat. 

I can get around this by using task manager to shut down the Collab Sync process, but it's a pain to keep doing this.

I found a different solution which was to locate and delete the AdobeCollabSync.exe file - which works for a while. But Creative Cloud is constatnly pushing updates which include reinstalling this file.

 

I'm looking for a permanent solution to eliminate this process.

Correct answer ASIAPR

Thanks, this works for me -- just that I found those exe files in Program Files folder (the one without x86)

10 replies

Participating Frequently
November 20, 2025

for anyone who care, here a page to b!tch at them

https://helpx.adobe.com/acrobat/kb/uninstall-acrobat-survey.html

Participant
August 24, 2025

AS A LONG TIME USER OF ACROBAT (20+ YEARS) I CAN TELL YOU ADOBE KNOWS ABOUT THIS PROBLEM AND THEY DON'T CARE. ADOBE WANTS YOU TO INSTALL THEIR PRODUCT AND NOTHING WILL WORK RIGHT UNTIL YOU DO. I WAS DOING JUST FINE WITH ACROBAT PRO 2020 UNTIL ONE DAY I COULD NO LONGER DO "PREVIEWS" IN WINDOWS 11 EXPLORER. AFTER MUCH ANGST I DISCOVERED I MUST HAVE ACROBAT READER INSTALLED EVEN THOUGH I DON'T NEED OR WANT IT. MY PEEVE IS THERE IS NO LONGER A PERPETUAL VERSION OF ACROBAT PRO AS EVERYTHING ACROBAT OFFERS NOW IS ONLY AVAILABLE ON A RENTAL BASIS AND EVERYTHING CONNECTS TO THE ADOBE CLOUD WHICH, AGAIN, I DON'T WANT. AS SOON AS ANOTHER COMPANY RELEASES A COMPETITOR TO ACROBAT PRO 2020, WITH CATALOG INDEXING, I AM GONE. I HAVE NEVER GROWN SO MUCH TO HATE A SOFTWARE COMPANY AS I HAVE ADOBE AND I WILL NOT REWARD THEM WITH MORE OF MY MONEY.

tdhofstetter
Participating Frequently
August 25, 2025

I did the full deletion thing outlined in my post above, with permissions altered... and now Acrobat works just fine. No CollabSync. They don't like it, but what - me worry?

Participant
November 2, 2025

Could you please outline all the necessary steps for deactivating AdobeCollabSync.exe so that we can replicate this? The exe consumes a significant amount of CPU resources and makes it difficult to work.
Thank you.

Participating Frequently
February 23, 2024

How to disable "Adobe Collab Sync" (AdobeCollabSync.exe) background process from starting in Microsoft Windows 10/11 desktop application.

 

This is for users who do not use the Adobe Cloud services and are only using Adobe Acrobat Reader DC as a standalone desktop application.  As of Adobe's continuous release version 2023.008.20533, the following are the steps taken to turn off "Sync preferences across devices and document services".

 

The option to be able to enable or disable this setting is disabled (greyed out) in the application preferences while signed out of adobe cloud.  The following steps were taken to resolve this issue and maintain one's personal security privacy considerations.

 

  • Using the Adobe Acrobat Reader DC desktop application, select the [Menu] button at the top left of the title bar of the application window.

 

  • Choose [Help]->Sign in.  This opens your default Internet Browser to allow you to authenticate cloud access using the DC application.

    If you don't have an Adobe Creative Cloud account, you can create one that doesn't require a subscription to their services.

    When signing in Turn off "Stay signed in" for your individual security and privacy.

    A "You're signed in" confirmation web page will be presented stating you can now close this window and get back to where you left off.

    Instead, change the URL in the address bar to "https://www.adobe.com" and log out of Adobe Cloud in the Internet web browser desktop application.  Clear the Internet web browser cache.  Now, close the windows of the Internet web browser application.

 

  • Once the DC application is authenticated (logged in) to the Adobe cloud, through the [Menu] button again, select the "Preferences" option.

 

  • When the Preferences dialog opens, under the categories section on the left, choose "Adobe Online Services".

 

  • On the right under "Sync settings", the checkbox will now enabled (not greyed out) so that the check can be checked or unchecked and should be presented with the default of being checked.

 

  • Uncheck the box (do not sign out yet) and press [OK].

    NOTE: If you return to the Preferences after this, both the [Sign Out] button and the "Sync settings" options will be disabled (again).

 

 

  • Confirm signing out with the [Sign out] button in the Sign out dialog window.

 

  • NOTE: If you return to the Preferences after this, you can confirm that the "Sync settings" is unchecked for the option to the greyed out (disabled) "sync preferences across devices and document services" will be unchecked and the email address will be removed.

 

I hope this helps because all the other solutions I read were either wrong or applied to x86 version and/or earlier version of the DC application.

 

Participant
October 19, 2024

Thanks so much for this.

 

WUD seems to reinstall and set it to startup. I guess we have to redo the steps above after every update?

Participating Frequently
October 19, 2024

I'm happy that someone found the solution offered helpful.  I'm grateful for the response, because I found the solution originally offered, didn't succeed in solving the problem and it provided an opportunity to look elsewhere.  The problem is that the AdobeCollabSync background daemon process continues to constantly (perceived randomly) start and run.

 

To date, I have written a simple program that does nothing but start and end.  I replace that program with the AdobeCollabSync.exe after every update and this keeps the background process daemon from ever running because it simply does't exist.

 

I'm not going to try to explain how to write, complie a simple do nothing program, because I would have to provide too many instructional steps for non programmers and people not exposed to the technology behind that which we all are using,

 

To this end, I will always seek out a simpler PDF reader solution that provides it's purpose of reading PDF documents rather than the purpose that Adobe has become.

 

I went ahead a dropped an attachment of an ANSI C language program that does nothing (remove the ".txt") extension and compile with something like Microsoft's CL.EXE compiler that is part of the Visual Studio software developer environment (which is a lot of software to install just to  get a donothing.exe.

Participant
January 20, 2023

How do I remove all this crap?  I was a paying customer now I want it totally removed.

Participant
August 5, 2023

What is the solution for a single user on the Mac. I just installed Lightroom and Photoshop. I have the minimal 20GB plan and will not increase that. On my local drive there are over 200 GB of images I want to catalog and clean up. This will only be on this local machine and not shared with another device. What is the solution? If none, this trial is over before it has even started. 

Participant
November 2, 2023

What is it that you are asking? I see that your question is several m9onths olad so I assume it is no longer relevant...

Do you want to disable Adobe services or applications or something else?

Participating Frequently
January 17, 2022

Please upvote those two bugs on adobe acrobat uservoice. If you don't have an account, you can quickly login with google/facebook.

We need to go from 7-9 upvotes to hopefully 100+ and fix this decade old bug.

Hopefully we wouldn't have to tinker with system/program files and acrobat behaving correctly BY DESIGN. 

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39831907-bug-reader-dc-20-006-20034-still-holds-lock-on-fi

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40406260-acrobat-pro-dc-sometimes-holds-lock-on-file-afte

Participating Frequently
January 11, 2022
Participating Frequently
April 12, 2022

Nope! Same issue happened to me tonight.. sure enough, both process were there (i was warned everytime adobe pushes a update they would reappear. I just wasnt aware a update was pushed). Deleted the programs, and was able to delete a file that was closed, but the system kept saying was open.

Participating Frequently
November 23, 2021

I worked with an adobe tech. AdobeCollabSync was locking my file even when I closed it and caused other processes to not work correctly, such as deleting the file.

 

This worked and I havent had an issue since: He had me delete "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\FullTrustNotifier.exe" and "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"

ls_rbls
Community Expert
Community Expert
November 23, 2021

Thank you very much for sharing this solution, very simple and very interesting.

 

In all this time I've been under the impression that those services shouldn't be deleted, but good to know that now.

Participant
July 27, 2021

Adobe's buggy garbage extends to their support forums, my reply won't post...

I can't offer a permanent, background fix, but below are the steps for a simple batch script to kill AdobeCollabSync.exe with a single click from your taskbar:

1. Right Click Windows Desktop (or any folder in Windows Explorer

2. Select "New"> "Text Document

3. Rename the file whatever you want "NoDobe.txt" etc...

4. Open up the blank text document and type exactly this, with no quotation marks:

 

 

 

 

taskkill /f /im AdobeCollabSync.exe​

 

 

 

 


"taskkill /f /im AdobeCollabSync.exe"

5. Click the "File" menu and select >"Save As"

6. Just below the file name there is a dropdown "Save as type", click it and select "All Files"

7. Now select your filename and replace ".txt" with ".bat"  (no quotation marks).

8. Click Save. 

 

There should now be an icon on the desktop with two little gears by whatever you named it, as well as your original .txt file.  Don't delete your original .txt file just yet. 

Double-clicking this icon will terminate AdobeCollabSync.exe anytime you need to.

 

If you want to test it a few times, the default install location for AdobeCollabSync.exe is:
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat

 

The next thing you might want to do is pin the script to your Windows taskbar or start menu for easy access. By default, Windows won't let you do this with a batch file, but there's a workaround:  Take that NoDobe.txt file we didn't delete in the prior step, open it back up, and do the same File>Save As>All Types -but this time save it as "NoDobe.exe" You won't actually be able to run this file, but it's just a placeholder anyways.

 

Now right click this new .exe file and select "pin to taskbar."

Next, move the cursor to this new icon on your taskbar, right click it, hover the cursor over "NoDobe.exe" and right click again.  Select "properties."

 

This should take you to the "shortcut" tab, by default.  In the "Target" field, you'll see the path to the .exe file.  We're going to change this ".exe" to ".bat"

If you want, you can also take this opportunity to change the icon to something more recognizable  

When you're done, click "Apply" and select "OK" to close out of the properties dialogue box.  

You can now delete the .txt file and the .exe

 

Hope it helps!

Inspiring
July 27, 2021

This still remains an issue. Does Abode listen to users any more?

I cannot tinker with things on my PC as our IT department makes this difficult, if not impossible.

Participant
August 2, 2022

IMHO

Never did!!

Participating Frequently
April 28, 2021

I leave the file AdobeCollabSync.exe in place but append a different extension (e.g. AdobeCollabSync.exe.KILLTHIS). This is the only way I've been able to stop that disruptive AdobeCollabSync tool. While trying to work, my PDFs are locked by AdobeCollabSync. I'd kill the task in Task Mgr but bc I work with a lot of PDFs, it's a brief rememdy at best. PDFs get locked. Even the directory they're located in gets locked. Can't rename or move PDFs nor the directories they reside in.

 

Even installed Adobe Creative Cloud app and set the Sync setting to PAUSED. No change. STILL lockes up my PDFs and directories. This is a problem impacts my productivity in the office and in the field.

 

Reached out to Adobe. They just uninstalled the app and ran a cleanup tool, the software equivalent of a computer REBOOT. Didn't resolve the issue. I pay too much in subscription costs to be putting up with this nonsense.

 

Why is there no OPT OUT of  ADOBE COLLABERATOR. Not EVERYONE works on a TEAM. That and it's a Resource Hog.

 

 

ls_rbls
Community Expert
Community Expert
April 29, 2021

Wether you're on macOS or a Micrososft Windows machine, the Synchronizer Collaborator is a non-lockable subfeature which interacts with other Adobe services.

 

By non-lockable means thatit has no administrative lockdown preference and allows the user to change that preference via GUI. Furthermore, with every new update that is performed in both of Acrobat Pro DC and Reader DC (specially if you have both of them installed together under  the same user account), this synchronizing background service will always check for a newer version of itself and update to that newer version if an older one is already in use.

 

However, there may be ways to work around it using the Acrobat Preferences Reference and the Acrobat Admin  Guide.