Print gray as black check box missing in new Adobe Acrobat Pro

Hi @Nicole33009964rb1p 

Thank you for getting in touch. It's essential to ensure that your Acrobat DC is working smoothly. To better assist you, we'll need a bit more information. Could you please provide a screenshot of the print window you're encountering? This will help us understand the issue more clearly, especially if you are referring to the 'Print in greyscale' option

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Additionally, it's important to make sure you have the latest version of Adobe Acrobat DC. To check your version, please follow these steps:

1. Open Adobe Acrobat.
2. Click on "Help" in the menu bar.
3. Select "About Acrobat."
4. Ensure that you have the most recent version, which is 23.06.20360. If not, you can check for updates by going to "Help" > "Check for updates."

If updating doesn't resolve the issue, you can try repairing the installation (for Windows users) by following these steps:

1. Open Adobe Acrobat.
2. Click on "Help."
3. Select "Repair Installation."
4. Follow the on-screen instructions.

In case the problem persists, you can attempt to reset your Acrobat preferences to default settings by following the steps outlined here: Resetting Acrobat Preferences.

Please try these steps and let us know if they resolve the issue or if you have any further questions.

Regards

Amal