Print to PDF preferences cut off.

Question

Adobe Print to PDF print preferences has multiple drop downs with buttons to the right of them, These are hidden by the UI not auto scaling properly(at all), Short of taking the users computer and reimaging it, we have found no solution.

DPI, Resolution, Zoom, Adobe specific UI scaling, Clean removal and reinstall of acrobat.

Short of re-imaging the computer is there an actual workable solution thats been discovered since this issues has been around for at least a year now.

This is a new laptop freshly imaged for a user. We have not had this problem on any other machine as of yet, but this is only the 4th we have set up with acrobat pro on windows 11.

Adobe PDF Printing Preferences Window Getting Cut ... - Adobe Product Community - 14515250

Relevant Info:

We utilize multiple external monitors through a docking station, Using the native display makes no difference with any of the fixes attempted.

Tariq Dar · Answer

Hi @b.murphy7,

Thanks for reaching out and describing the issue you’re seeing with cut-off preferences in the Print to Adobe PDF dialog. Based on your description, this seems related to display scaling or graphics rendering, and I’d like to help you troubleshoot it.

Possible Cause: UI Scaling or Graphics Rendering

This kind of UI cutoff typically results from one of the following:

High-resolution displays with custom scaling (e.g., 125%, 150%)
System-level display scaling conflicts
Graphics hardware acceleration or driver interactions

Suggested Steps:

1. Check Display Scaling Settings

On Windows:
- Go to Settings > Display
- Make sure the Scale is set to 100% or 125%
- Restart Acrobat after adjusting to test the behavior

2. Change Compatibility Settings (Windows)

Right-click the Acrobat shortcut > Properties
Under the Compatibility tab, click Change high DPI settings
Check Override high DPI scaling behavior, set to System (Enhanced)
Relaunch Acrobat and test again

3. Disable Use of Page Cache or GPU Rendering

Open Acrobat > Edit > Preferences > Page Display
Try toggling Use 2D graphics acceleration off
Restart Acrobat and check the dialog again

4. Update Graphics Drivers

Ensure your graphics card drivers are fully up to date
If recently updated, also test with a rollback in case a new driver caused the glitch

If Issue Persists:

Please provide your OS version, screen resolution, scaling settings, and whether you’re using multiple monitors.
A screenshot (with any sensitive info redacted) or a video(preferably) would help confirm if this is a rendering or layout issue we can escalate.

We’re happy to continue assisting and appreciate your patience while we work toward a fix.

~Tariq

Possible Cause: UI Scaling or Graphics Rendering

Suggested Steps:

1. Check Display Scaling Settings

If Issue Persists:

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