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jean lucw31739276
Participant
Sep 28, 2023 10:33 AM UTC
Answered

PROBLEME D'IMPRESSION AVEC ACROBAT APRÈS INSTALLATION SONOMA

Salut, après la mise à jour vers Sonoma, je ne parviens pas à imprimer dans Acrobat. Adobe Distiller s'ouvre automatiquement, puis l'erreur suivante se produit : Un fichier PDF ne peut pas être créé à partir du fichier

et tout est bloqué

    Amal.
    Amal.Correct answer
    Legend
    Oct 26, 2023 5:30 PM UTC

    Bonjour

    J'ai le même problème impossible d'imprimer des documents PDF depuis l'update Sonoma


    Hi There

     

    This issue is addressed with the recent version 23.06.20360. Please update the application from the help menu > Check for updates and reboot the computer once.

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    View reply

    103 replies

    giovanna378512556589
    Participant
    Jun 5, 2024 8:36 AM UTC

    Bonjour, j'ai le même problème: depouis la mise à jour Sonoma je ne peux plus imprimer les documents PDF: message d'erreur: impossible d'imprimer le document, puis, aucune page selectionnée pour l'impression. Je vois que le problème existe depuis longtemps. est-ce qu'une solution a été trouvée? Merci pour votre aide.

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    Tariq Dar
    Legend
    Jan 15, 2025 2:27 PM UTC

    Hi @giovanna378512556589, 

    Sorry for the delayed response and for the troubled experience.
    During our testing, we found that the majority of such reports are usually related to how the file was created and to the app that created the file. Mostly the issue is either related to fonts - not embedded properly, the image attached with the file, or the structure of the file 


    The common workaround for normal printing is to open the document in any browser, such as Edge or Google Chrome, and then print. 

    You may try using Preflight fix ups to fix the file: https://adobe.ly/42y6VYn if there are no major foundational issues. 


    ~Tariq

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    ludovicallo
    Participating Frequently
    Jan 15, 2025 3:58 PM UTC

    So, the best way to make Acrobat Pro working is not using Acrobat Pro and use a browser ? Honestly, I never read such a dumb workaround…

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    Pierre3258782354dg
    Participating Frequently
    Dec 24, 2023 4:56 PM UTC

    Hi

    please read carefully my msg.

    I ALREADY update my adobe classic 2015.

    but I still cannot print.

    regards

    pierre

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    Amal.
    Amal.
    Legend
    Dec 25, 2023 12:15 PM UTC

    Hi there

     

    Acrobat 2015 is an EOL application and not compatible with the latest MacOS Sonoma.

    For more information please go through the help page listed below:

    https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2015-reader-2015.html

     

    ~Amal

     

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    Pierre3258782354dg
    Participating Frequently
    Dec 24, 2023 2:42 PM UTC

    Dear All

    I have adobe acrobat classic 2015.

    I dit the up date and I still cannot print since I installed Sonoma on my mac.

    (and I pay on a montly basis)....

    Regards

    Pierre

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      Pierre3258782354dg
      Participating Frequently
      Dec 24, 2023 2:40 PM UTC

      It doest not work

      i have adopte acrobat classic 2015Bonjour,

      Même problème.

      Solution provisoire, ouvir et imprimer avec appercu.....

       

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        Nisselka
        Nisselka
        Participant
        Oct 25, 2023 10:39 AM UTC

        la meme chose pour moi. Le distiller qui s'ouvre et tout se bloque ... 

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        ATELIER G
        Participant
        Oct 24, 2023 3:11 PM UTC

        bonjour,

         

        Moi c'est encore différent, j'ai fait la mise à jour Sonoma et le pilote de l'imprimante Canon n'existe pas encore.. Pourtant l'imprimante est reconnue mais se met en pause et n'imprime rien.

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        willdor
        willdor
        Participant
        Oct 19, 2023 9:19 AM UTC

        Bonjour à tous.
        La mise à jour a résolu le problème chez moi. Ce fut long, mais c'est bon ^^

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        Amal.
        Amal.
        Legend
        Oct 19, 2023 1:44 PM UTC

        Happy to hear that😊 Feel free to reach out for any help required in the future.

         

        ~Amal

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        Amal.
        Amal.
        Legend
        Oct 18, 2023 1:17 PM UTC

        Hi All

         

        Hope you are doing well.

         

        The new version of Acrobat (23.06.20360) is now available, addressing this issue.

         

        Please update the application from the help menu > check for updates and reboot the computer once.

         

        You may also download the patch manually from the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

         

        For more information about the new release, please go through the help article https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-2023-updates-now-available/td-p/14165099

         

        Regards

        Amal

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          kymzothierry
          Participant
          Oct 18, 2023 9:32 AM UTC

          Pb résolu en utilisant Acrocleaner pour désinstaller Acrobat puis en le résinstallant.

          https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

           

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          Meenakshi_Negi
          Meenakshi_Negi
          Legend
          Oct 18, 2023 8:28 AM UTC

          Hi All,

           

          The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

          - In Acrobat, go to Menu > Help
          - Select "Check for Updates."

           

          For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


          Let us know how it goes.


          Thanks,
          Meenakshi

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