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saideh288398056g9k
Participant
March 13, 2023
Question

Problème dès fermeture de l application

  • March 13, 2023
  • 1 reply
  • 759 views

Mon application Adobe ouverte sur mon mac ne peut se fermer et bloque la fermeture de mon mac . Je ne peux non plus la supprimer car elle est ouverte . Que faire ?

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1 reply

M
Mike Bro
Legend
March 13, 2023

Hello @saideh288398056g9k,

 

Try and force quit the app...Press these three keys together: Option (or Alt), Command, Esc (Escape). Or choose Force Quit from the Apple menu.

 

Regards,

Mike

Amal.
Amal.
Legend
March 13, 2023

Hi @saideh288398056g9k 

 

Hope you are doing well and sorry to hear that.

 

Have you started experiencing this issue after the recent release?

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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