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Participant
July 17, 2023
Question

problème maj Mac pour ouvrir des PDF

  • July 17, 2023
  • 1 reply
  • 216 views

Bonjour , 

depuis la derniere Maj sous mac OS imposible d'ouvrir des fichier PDF

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1 reply

Amal.
Legend
July 18, 2023

Hi @fabien31129106zjvt 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What happens when you open the PDF file? Do you get any error message? If yes, please share the screenshot of the same. A small video recording would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal