problems retrieving acrobat files after saving them

Question

I just recently updgraded my Adobe Acrobate March 2023 and now when I save a PDF through Word (the way i have slways done) it is not showing up in the folder. What can be causing this. I have unistalled and reinstalled the software.

Prior to this a screen appeared requesting I update. I declined then wen ahead an updated my software.

Amal. · Answer

Hi @peggy t reid

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the workflow/steps you are doing to save the file. A small video recording of the same would be very helpful.

Do you get any error message? If yes please share the screenshot for a better understanding.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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