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carlos3427685476za
Participant
December 15, 2023
Question

Project Issues When I using Acrobat

  • December 15, 2023
  • 1 reply
  • 312 views

I am working on a critical project using Adobe Acrobat, and I suddenly encounters a recurring error that prevents me from saving the PDF files. Despite multiple attempts to troubleshoot, the issue persists.

 

How can I resolve this saving error in Adobe Acrobat and ensure the seamless progress of her project?

 

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    1 reply

    Amal.
    Amal.
    Legend
    December 26, 2023

    Hi @carlos3427685476za 

     

    Hope you are doing well and thanks for reaching out.

     

    What happens when you try to save the PDF? Do you get any error message,If yes, please share the screenshot of the same for more clarity.

     

    A small video recording of the steps and the issue would be very helpful.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

     

    ~Amal

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