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Phoenix_3596
Participant
January 18, 2022
Question

Properties button not working in Adobe when printing

  • January 18, 2022
  • 1 reply
  • 10286 views

Hello. I have a Windows 10 PC running Adobe Acrobat DC (Reader) and I'm having an issue when i open a PDF and go to Print, when i click on the Properties Button, nothing happens. I can click on Advanced and that opens but i cannot open the Properties to adjust my settings. I have tested this will all my other apps (Word, Chrome, etc) and it works fine. When i set PDF to Chrome as default, this works fine. 

I have tried the Registy steps in these articles - 

https://helpx.adobe.com/acrobat/kb/nothing-happens-click-printer-properties.html 

https://community.adobe.com/t5/acrobat-discussions/adobe-reader-won-t-print-or-open-print-properties/td-p/10703776

And rebooted and that has not helped. I've uninstalled, rebooted, re-installed and rebooted and tried the reg fix again and it's not working. I tried re-installing the patches but it said it was not supported (probably because they were 2018 patches). I have tried adding the Adobe exe path to my Trend Micro to exclude it (and also tried to disable it and print) and that has not worked. It seems to have started last week, perhaps after an update I'm not sure but it's been working fine up until last week. 

Does anyone have any suggestions for me to try?

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 19, 2022

    Hello,

     

    Thank you for reaching out and sorry for the trouble.

     

    Could you please try once repairing the application installation? In the application go to Help > Repair Installation.

    Ensure that the application is updated to the latest version. Go to Help > Check for updates.

     

    If the issue persists, please share the Acrobat Reader DC version installed on the machine.

    It would be helpful if you can share a small video of the issue occurring at your end.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

      Y
      yahya22749092feam
      Participant
      January 20, 2022

      Hello, 

      I have the same problem this week, I have tried all of you got but no progress. At the moment I have changed my reader to another one, but I am looking forward to hear from you how to solve this problem. 

      I send you the version number of my Adobe Reader DC

       

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