Participant

Question

Quick Tools Disappearing

Forum|Forum|8 years ago
September 8, 2017
5 replies
6892 views

I have a couple of users that add tools to their Quick Tools and then mostly on a daily basis, the tools disappear. I have the latest updates installed and I have tried to repair Acrobat but neither of those has resolved the issue. Has anyone else experienced this?

General troubleshooting

This topic has been closed for replies.

naomib99947703Author

Participant

I did try that suggestion in my troubleshooting but it failed to correct the problem. Thank you for the link to the form. I will fill that out.

naomib99947703Author

Participant

The tools cost money and I don't need those tools. I don't want to pay $184 to test.

Karl Heinz Kremer

Community Expert

Community Expert

I think the idea is not to buy these tools, but to use the suggestion from the last comment in that thread: Keep the right hand panel displayed at all times. I would still consider this a bug, and hopefully AnandSri can forward this to the appropriate group within Adobe. You can also report a bug here: Feature Request/Bug Report Form

Community Manager

Community Manager

Hi Naomib,

Sorry for the delay in response to your query. Please install the tools and check.

Keep us posted with the results.

Regards,

Anand Sri.

naomib99947703Author

Participant

Yes, the quick tools disappear when Acrobat is launched. I looked at the link; however, I do not have the Tic, Tie, Calculate tool installed.

Community Manager

Community Manager

Hi Naomib,

As per the description above, the Quick tools disappear when you launch the Acrobat, Is that correct?

Please follow the steps in the following thread: https://forums.adobe.com/thread/1956371

At the bottom of the thread, please follow the instructions from Why Do My Quicktools Disappear Every Time I Close Adobe DC?

Let us know how it goes.

Regards,

Anand Sri.

Participant

The inks above to "1956371" does't work. Is there a fix for this issue or not?

The bug report page does not wok for me, seems it's beeing messed up by my Firewall, and I can't post a bug report...

Community Manager

Community Manager

Hello Raybomation,

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please refer to the KB doc Plugin tools disappear from Quick Tools Bar after restart Link: https://forums.adobe.com/thread/1956371

For the bug report, you may refer to Feature Request/Bug Report Form

Regards,

Anand Sri.