Skip to main content
C
Christina22656622jh3e
Participant
January 14, 2022
Question

Re: Acrobat only Scans First Page

  • January 14, 2022
  • 1 reply
  • 179 views

Hello, I am trying to scan from Adobe with Brother MFC-L6900DW and Adobe will only scan the first page also. When I check settings for page size it is grayed out and I cannot make any changes, so that will not work. I have the most recent version of Adobe. Has anyone been able to get a resolution to this issue? 

I have also tried to scan with Brother utility to a PDF and Brother utility will scan about 4-6 pages and then error out. Scanner conspiracy. 

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    January 14, 2022

    Hi Christina

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also try to repair the installation form the help menu (Win Only) and reboot the application.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    What is the workflow/steps you are doing? A small video recording of the same would be very helpful. Also check if the Brother MFC-L6900DW supports scanning multiple pages

     

    Regards

    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices