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James30917565j4dq
Participant
July 6, 2023
Question

Redact causing text to disappear

  • July 6, 2023
  • 1 reply
  • 367 views

One of our clients is trying to redact a file using the latest version of acrobat, when they highlight the text and select 'Redact' the document goes blank apart from the redacted text.

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    July 6, 2023

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.  A small video recording of the steps you are doing would be very helpful.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version23.03.20215 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Let us know how it goes.

     

    Regards

    Amal

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