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Angell EYE
Angell EYE
Inspiring
June 17, 2026
Question

Request e-signatures no longer working after latest update.

  • June 17, 2026
  • 2 replies
  • 60 views

I noticed today that an update was apparently applied to Acrobat, which is now running Continuous Release | Version 2026.001.21662 | 64-bit.

I noticed this because I see new features like “generate podcast” or “generate presentation”, etc.

The problem is that I also notice I can no longer request e-signatures for my docs.  

When I select the option, it brings up the window to start typing in the names/emails of the people I need signatures from, and at the same time I see it checking for form fields.  When the form field checker completes, though, Acrobat falls to the back of my active apps, and when I click back into it, it’s all grayed out waiting for me to fill in the names/emails, but that dialog is gone, and I can’t bring it up.  The only way out is to kill the Acrobat app in task manager.

I’ve rebooted, removed and re-installed, but I’m having the same problem every time.

Here’s a video showing exactly what’s happening.  Note that I intentionally left the doc in a blank white area just because I don’t want the content of the doc shown publicly, but it’s just a basic text doc with some sig lines at the bottom.

 

I would appreciate any help I can get fixing this.

      2 replies

      M
      Adobe Employee
      MohdKashif17830333
      Adobe Employee
      June 18, 2026

      Hi ​@Angell EYE 

      While we investigate the root cause for this issue, can you please try setting the below registry and see if this fixes your issue?
      Registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
      "bDisableNativeWebviews"=dword:00000001

      Angell EYE
      Angell EYEAuthor
      Inspiring
      June 18, 2026

      I added to the registry like this, and rebooted the computer.

       

      Unfortunately, that didn’t solve the problem.  I also tried a few different documents just to see if this one was corrupt somehow, but still, same problem.

      However, I then tried the “prepare a form” option instead of going straight to “request e-signatures”.  This worked - well, with the same caveat I’ve always had with that option that I’ve posted about before and never got a solution.

      When I use that method it gives me the form builder and I take the time to specify the different signers, email addresses, etc.  Then I click the “request e-signatures” from within that and it loads some other UI entirely.  This UI never carries over what I did previously, so now I have to go back through each of the fields, right click → edit, and update the fields to the proper signer/email address.  Then I can send it and it works.

      I was struggling with that for a long time before I realized the other option skipped that extra UI and worked much better for me - until now.

      Just wanted to provide as much context as I could.  Let me know if there’s anything else I can try to help resolve this.  Thanks!

      EDIT:  Well, sadly, I take that back.  That other method didn’t work for me after all.  I went through all the steps of updating the fields multiple times through those multiple UI screens (it never carries what you set in the previous screen), and sent the request for signatures.  It all looked like it was successful, and I closed the doc.  But the signers never received their email requesting the signature.  Then I go back into my Adobe and look at Agreements, and it’s simply not there.  No open agreements.  As if I never did it.  :(

      Meenakshi0101
      Community Manager
      Meenakshi0101Community Manager
      Community Manager
      June 18, 2026

      Hi Angell EYE

       

      Thank you for the detailed information. Could you please confirm if you are using a touch device?

      The team is currently investigating this issue and would like to schedule a session to investigate this behaviour. If it is okay with you, please share your contact details and preferred time in a private message. You can initiate a private message by clicking my profile > Send message.

       

      Let us know once you have sent the message.

       

      Thanks,

      Meenakshi

      Meenakshi0101
      Community Manager
      Meenakshi0101Community Manager
      Community Manager
      June 17, 2026

      Hi Angell EYE,


      Thank you for reaching out and reporting this issue.


      You are currently using Acrobat version 2026.001.21662. Please check for any available updates for the application. To do this, go to the Menu, select Help, and then click Check for Updates. If you find any updates, please install them.

      For more information on updates, you can refer to the following help document: https://adobe.ly/4oTdhL3.


      Please let us know if you continue to experience the issue after updating.


      Thanks,

      Meenakshi

      Angell EYE
      Angell EYEAuthor
      Inspiring
      June 17, 2026

      Hi,

      I checked via the Creative Cloud Desktop app, and it wasn’t showing any updates.  But when I did it directly from Acrobat, it did show an update.  

      Now I’m running Version 2026.001.21677, but I’m still having the exact same problem.

      Any information on this would be greatly appreciated.  Thanks!

      Meenakshi0101
      Community Manager
      Meenakshi0101Community Manager
      Community Manager
      June 17, 2026

      Hi Angell EYE,

       

      Thank you for the information.

      We will share this information with the product team to review this behaviour. We will update you once we get any information from them. If more information is required, we will reach out to you.

      We appreciate your patience.

       

      Thanks,

      Meenakshi

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