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Request e-signatures no longer working after latest update.

Forum|Forum|22 days ago
June 17, 2026
10 replies
1107 views

I noticed today that an update was apparently applied to Acrobat, which is now running Continuous Release | Version 2026.001.21662 | 64-bit.

I noticed this because I see new features like “generate podcast” or “generate presentation”, etc.

The problem is that I also notice I can no longer request e-signatures for my docs.

When I select the option, it brings up the window to start typing in the names/emails of the people I need signatures from, and at the same time I see it checking for form fields. When the form field checker completes, though, Acrobat falls to the back of my active apps, and when I click back into it, it’s all grayed out waiting for me to fill in the names/emails, but that dialog is gone, and I can’t bring it up. The only way out is to kill the Acrobat app in task manager.

I’ve rebooted, removed and re-installed, but I’m having the same problem every time.

Here’s a video showing exactly what’s happening. Note that I intentionally left the doc in a blank white area just because I don’t want the content of the doc shown publicly, but it’s just a basic text doc with some sig lines at the bottom.

I would appreciate any help I can get fixing this.

Correct answer Tariq Ahmad Dar

Hi @bestpearlandproperty,

The feedback is noted and has been shared with the product team.
And i have provided more information on your comment on another post here:

H

Hannah Adams 13

Participant

Has there been any news on this yet. It doesnt show under the fill and sign and I am having several users complain that it doesnt show.

Amal Jaiswal

Community Manager

Hi @Hannah Adams 13

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

Are you on a Mac or Windows machine, and what is the version? Are you using Acrobat, or the freeware Acrobat Reader desktop app? Please share a screenshot of the e-signature section? A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

Please try to use the Acrobat Cleaner tool to remove the installed app and restart the machine, and reinstall Acrobat.

If the issue still persists, please capture the logs, and share it with us for further investigation. To collect the logs, please refer to this article: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

~Amal

H

Hannah Adams 13

Participant

I have re-installed 3 different ways - from our MSI within company portal, on the Adobe Acrobat website and through Creative Cloud - each with the cleanup tool and a fresh install.

J

Jeffrey383210672sz7

Participant

Has there been an overall fix for this yet? This has been so frustrating.

Meenakshi0101

Community Manager

Hi Jeffrey383210672sz7,

It seems that your issue may be different from what was previously discussed. Could you please confirm if only the signatures are missing under the Fill & Sign tool? If so, kindly provide the current versions of Adobe Acrobat and your operating system. We will review this issue promptly.

Thanks,

Meenakshi

J

Jeffrey383210672sz7

Participant

I’ve been having problems with my own e-signature (image of my signature) since the recent updates this month. My signature image is just a question mark in a box and I’m unable to delete it nor change it in anyway. This is a huge headache because I apply my own signature regularly to court forms and other documents for my work. I have regularly updated and have the most current update avaialble installed and there has been no change.

Anand Sri Bhattacharya

Community Manager

Hello @Jeffrey383210672sz7

I hope you are well, and sorry for the trouble you had. Please ensure that you have the latest version of Acrobat installed on the machine: 26.001.21691, Planned update, Jun 25, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Let us know if you still experience any issues with the latest build.

Regards,

Anand Sri.

J

Jaxb

Participant

Similar problem here. There is no visible signature for e-sign. Just a box with a question mark. Screenshot shown. Software is fully up to date.

bestpearlandproperty

Participant

I wanted to chime in and confirm that we are seeing this exact behavior on our 64-bit Continuous Release version as well.

This bug is a major bottleneck for our administrative workflow. In the field of [b]pearland property management[/b], we rely heavily on the e-signature tool to finalize lease renewals and management agreements for our [b]rental properties pearland[/b] portfolio. When the dialog box disappears and grays out the screen, it essentially halts our entire contract cycle.

At [b]oak loop properties pearland[/b], we tried the registry edit suggested by the Adobe employee (bDisableNativeWebviews), but unfortunately, it didn’t resolve the issue on our end. The only thing that has kept our team operational is the "Disable New Acrobat" workaround mentioned by Randy.

Is there a specific timeline for a patch? For localized service firms that handle high volumes of digital paperwork, this isn't just a minor UI bug—it’s a business-critical failure.

T

Tariq Ahmad Dar

Correct answer

Community Manager

Hi @bestpearlandproperty,

The feedback is noted and has been shared with the product team.
And i have provided more information on your comment on another post here:

Marla5C79

Participant

We’re experiencing the same issue across our enterprise. An expediate fix will be appreciated.

S

shaktikeshri

Adobe Employee

Hi @Angell EYE

Sorry for the inconvenience caused.

Please try creating the below resgitry key and let me know if it resolves your issue.

Steps:

Close Acrobat
Open regedit.exe
Browse to Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\FillSign
Right click → Create → New → Dword (32-bit)
Create the dword bShowFFDProgressBar with data value as 0
Now open Acrobat and try to execute your workflow.

Thanks,

Shakti

Jamo+Anderson

Participant

This issue is affecting multiple users in our environment now (approx 18 users). The only workaround we have found is to use the web version of Adobe. When will this be fixed

Meenakshi0101

Community Manager

Hi Jamo+Anderson,

Thank you for reaching out, and sorry for the trouble caused.

The team is currently investigating this issue. We will keep you updated on the latest information.

We appreciate your patience.

Thanks,

Meenakshi

Sabin31055189ud9y

Participant

Hi There ,

We`re also having this same issue across our site following this update. The only way I have found to get around this , is to “disable new Acrobat” in the Menu.

What is the status on this?

Thanks!

Randy Hagan

Community Expert

For what it’s worth, this is the most effective way to address not only this issue, but several other ones users are having with the latest upgrades of Acrobat DC Pro.

Adobe seems to have not so much dropped features, but distributed them, between two different flavors of the Acrobat DC interface. Each has its own toolset. I’ve been teaching clients and students that when they’re surprised by how Acrobat is acting or seem to be missing a feature, they should switch between the “New” and “Old” Acrobat interfaces. You can do that easily by using the View>Enable (or Disable) New Acrobat menu command.

I wish it was better documented, but it’s as easy as flipping a toggle switch and can often be the answer to vexing problems like the issue in this post.

Hope this helps,

Randy

M

MohdKashif17830333

Adobe Employee

Hi @Angell EYE

While we investigate the root cause for this issue, can you please try setting the below registry and see if this fixes your issue?
Registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bDisableNativeWebviews"=dword:00000001

Angell EYEAuthor

Inspiring

I added to the registry like this, and rebooted the computer.

Unfortunately, that didn’t solve the problem. I also tried a few different documents just to see if this one was corrupt somehow, but still, same problem.

However, I then tried the “prepare a form” option instead of going straight to “request e-signatures”. This worked - well, with the same caveat I’ve always had with that option that I’ve posted about before and never got a solution.

When I use that method it gives me the form builder and I take the time to specify the different signers, email addresses, etc. Then I click the “request e-signatures” from within that and it loads some other UI entirely. This UI never carries over what I did previously, so now I have to go back through each of the fields, right click → edit, and update the fields to the proper signer/email address. Then I can send it and it works.

I was struggling with that for a long time before I realized the other option skipped that extra UI and worked much better for me - until now.

Just wanted to provide as much context as I could. Let me know if there’s anything else I can try to help resolve this. Thanks!

EDIT: Well, sadly, I take that back. That other method didn’t work for me after all. I went through all the steps of updating the fields multiple times through those multiple UI screens (it never carries what you set in the previous screen), and sent the request for signatures. It all looked like it was successful, and I closed the doc. But the signers never received their email requesting the signature. Then I go back into my Adobe and look at Agreements, and it’s simply not there. No open agreements. As if I never did it. :(

Meenakshi0101

Community Manager

Hi Angell EYE

Thank you for the detailed information. Could you please confirm if you are using a touch device?

The team is currently investigating this issue and would like to schedule a session to investigate this behaviour. If it is okay with you, please share your contact details and preferred time in a private message. You can initiate a private message by clicking my profile > Send message.

Let us know once you have sent the message.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi Angell EYE,

Thank you for reaching out and reporting this issue.

You are currently using Acrobat version 2026.001.21662. Please check for any available updates for the application. To do this, go to the Menu, select Help, and then click Check for Updates. If you find any updates, please install them.

For more information on updates, you can refer to the following help document: https://adobe.ly/4oTdhL3.

Please let us know if you continue to experience the issue after updating.

Thanks,

Meenakshi

Angell EYEAuthor

Inspiring

Hi,

I checked via the Creative Cloud Desktop app, and it wasn’t showing any updates. But when I did it directly from Acrobat, it did show an update.

Now I’m running Version 2026.001.21677, but I’m still having the exact same problem.

Any information on this would be greatly appreciated. Thanks!

Meenakshi0101

Community Manager

Hi Angell EYE,

Thank you for the information.

We will share this information with the product team to review this behaviour. We will update you once we get any information from them. If more information is required, we will reach out to you.

We appreciate your patience.

Thanks,

Meenakshi

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