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Request e-signatures no longer working after latest update.

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I noticed today that an update was apparently applied to Acrobat, which is now running Continuous Release | Version 2026.001.21662 | 64-bit.

I noticed this because I see new features like “generate podcast” or “generate presentation”, etc.

The problem is that I also notice I can no longer request e-signatures for my docs.

When I select the option, it brings up the window to start typing in the names/emails of the people I need signatures from, and at the same time I see it checking for form fields. When the form field checker completes, though, Acrobat falls to the back of my active apps, and when I click back into it, it’s all grayed out waiting for me to fill in the names/emails, but that dialog is gone, and I can’t bring it up. The only way out is to kill the Acrobat app in task manager.

I’ve rebooted, removed and re-installed, but I’m having the same problem every time.

Here’s a video showing exactly what’s happening. Note that I intentionally left the doc in a blank white area just because I don’t want the content of the doc shown publicly, but it’s just a basic text doc with some sig lines at the bottom.

I would appreciate any help I can get fixing this.

T

Tariq Ahmad DarCorrect answer

Community Manager

Hi @bestpearlandproperty,

The feedback is noted and has been shared with the product team.
And i have provided more information on your comment on another post here:

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Nishant38588640xlex

Participant

Initially there no changes
Yes I have. Now they tried changing my account to an admin, yet I ewas still unable to use the e-sign feature. I then tried logging in as admin, but I received this error (See Attached).
See attached
Yes I can, but I cannot use the e-sign feature on the web portal also.

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Amal Jaiswal

Community Manager

Hi @Nishant38588640xlex,

Thank you for sharing the details.

The error message "You can no longer request e-signatures with this user profile associated" in Adobe Acrobat typically indicates that the user profile may no longer have an active e-signature entitlement or that there could be a mismatch in the licensing assigned to your account within your organization.

To help you get this resolved, I would recommend reaching out to our dedicated Adobe Acrobat Sign Support team, as previously suggested. They are best equipped to review your account configuration, verify the licensing details, and guide you toward a resolution.

You can contact the team here:
https://helpx.adobe.com/support/sign.html

Thank you for your understanding and cooperation. We appreciate your patience and hope this helps you move toward a resolution.

Regards

Amal

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Nishant38588640xlex

Participant

I have a license for Adobe Acrobat under Admin (my organization) but whenever I Request e-signatures I get the error (see below & attached):

“Action needed to request e-signatures

You can no longer request e-signatures with this user profile associated with [my email address].

Please contact your admin or resubscribe to restore access.”

Please kindly help advise on how this can be resolved.

[P.I removed by Moderator]

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PriyankaVishwakarma

Community Manager

Hello@Nishant38588640xlex,

Thank you for reaching out and sharing the screenshot, I hope you are doing well. I understand that you're receiving the message asking you to contact your administrator or resubscribe whenever you try to request an e-signature.

To help us investigate this further, could you please share the following details?

Did the issue begin immediately after updating Acrobat, or were there any recent changes to your account, subscription, or licensing by your IT admin.
Have you had a chance to check with your IT administrator to see if there have been any recent changes to your account profile, permissions, or Acrobat Sign licensing that might be affecting your ability to request e-signatures?
Please share your Acrobat version (Menu > Help > About Acrobat) and your operating system version.
Are you able to access the Acrobat Sign web portal with the same account? If so, do you see any subscription or licensing-related notifications there?

Additionally, please make sure you're running the latest version of Acrobat 26.003.22075 Planned update, Nov 02, 2026 — Acrobat-Acrobat Reader Release Notes. You can check for updates by navigating to Menu > Help > Check for Updates. After installing any available updates, restart both Acrobat and your computer, and then test the workflow again.

I would recommend contacting dedicated support for Sign users: https://helpx.adobe.com/support/sign.html

Let us know how it goes.

Regards,

^PV

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Adrian24331788bjry

Participant

We’re experiencing the same issue. We cannot send a doc for e-signature requests on the desktop app and the online experience just shows a blank screen which will not load the documents. Additionally, for my other company, we are currently unable to cancel Adobe. It is trying to force us to update our payment information to cancel when we froze the card specifically to stop Adobe charges because our previous cancelation attempts were unsuccessful. What is happening to Adobe?

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gc120

Participating Frequently

Hi, so I am unable to e-sign with the desktop app. I am having luck with the online version.

Any fix for this?

Gabriel

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Anand Sri Bhattacharya

Community Manager

Hello Gabriel!

I hope you are doing well, and thank you for reaching out. Sorry for the trouble you had.

Could you please share more details about the issue?

Can you please share a screenshot of the error you are getting, or the Windows message you see when you are trying to e-sign using the desktop app?

Are you on a Mac or Windows machine, and what is the version?

Please ensure you have the latest version of Acrobat installed on the machine: 26.002.22031 Planned update, Oct 14, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

We’re here to help; we just need more info.

Regards,

Anand Sri.

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gc120

Participating Frequently

Hello,

So there is no error message.

When I go to use the prepare form it will recognize empty fields, and when I use the Request E-Signatures, it will initially recognize the fields when entering all of the recipients, then it will go away once I am ready to select the fields.

I am on Windows 11. I ran the latest update, ran the repair installation, and restarted my computer after everything.

No Luck.

Thank you,

Gabriel

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R

responsible_thinkingdba0

Participant

Hi is this still a problem? In my Adobe online, it says “E-signing services are temporarily unavailable. Please try again later.”

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Dreamy_Gazelle2b00

Participant

I’m having the exact same issue, my company cannot send e signature requests after this newest update: [Personal information removed by moderator]

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Meenakshi Negi

Community Manager

Hi Dreamy_Gazelle2b00,

Thank you for reaching out. I'm sorry to hear that you're experiencing the same issue.

Could you please confirm the version number of Acrobat currently installed on your machine? Additionally, please share a short video or screenshot of the issue that you are encountering. We will get this reviewed.

Thanks,

Meenakshi

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satisfied_expert7188

Participating Frequently

I am having the exact same issue, I can still sign for myself, but I can’t request e-signatures which is the only reason I have this program, the request e-signatures section is completely missing now, this occurred months ago, I was the first user to have it occur, then 4 others lost their option as well, now the whole business no longer has the option, our IT has looked into it and can’t find anything on their end. they believe it's an adobe issue. Please if anyone knows a solution let me know, otherwise we are going to have to look for a better program, and I like the functionality of adobe.

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BaniVerma

Community Manager

Hi @satisfied_expert7188,

Thank you for reaching out, and sorry for the trouble this has caused, especially now that it's affecting your entire business rather than just one person.

To confirm what we're seeing: you can still sign documents yourself, but the option to request e-signatures from others has disappeared entirely, rather than erroring out or freezing, and this is now affecting everyone in your organization.

A few things that will help us narrow this down further:

Are you seeing this on the Acrobat desktop app, on the web (https://adobe.ly/3TcUb6W), or both? Does it look the same in each?
Is the Request e-signatures option missing only from the Home screen, or also from the Tools menu or All Tools panel?
What's the exact Acrobat version and operating system for the affected users? You can find the version under Menu > Help > About Adobe Acrobat.
A screenshot of your Home or Tools screen as it currently appears would help us confirm exactly what's missing.

Please share these details, and we'll take it from there.

Thanks,
^BS

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S

satisfied_expert7188

Participating Frequently

I can’t see the option to request others to sign anymore on the desktop app, If I go through the browser version its clearly there and available to use. the website one looks completely different, the desktop has a blank section with nothing I can click on for where it used to be.
The request e-signature is missing from everything, it's not on the home screen, it's not on the tool menu, it's even missing when you are editing a pdf on the left-hand menu that has my own signature on it, but there is a blank space of where it used to be
2026.001.21662 is the current version, my IT department has tried 6 different versions of Adobe on my computer with no luck, they even downgraded one version to a 32 bit version from 2021 and it still didn’t work.

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lnpangel9785

Participant

What I do: All Tool, Prepare a Form, Click Create Form (DO NOT check the box ‘This document requires signatures’ or this will not work), select Digital Signature from the list from Prepare a Form, put your cursor where you want the digital signature and place the box that appears. Hit ESC 2x for Adobe to quit trying to put another box. Stretch the box as big or small as you need. Hit the X at the top where Prepare A Form is to close that menu. You should see a red flag on the left side of the signature box to know you were successful. I just completed this for a document I need my ML to sign.

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excited_daydream9f87

Participant

My company is experiencing e-signature request issue with multiple users for a week now we were directed to use the Registry Editor route to solve the issue but that didn’t work. Any recommendation?

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Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and sorry for the trouble caused.

There was a recent outage that caused the issue you encountered, but it has now been resolved. Please check whether you can access your account now.

Let us know if you still experience the issue and need more help.

Thanks,
Amal

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Captivating_Rhapsodyb86b

Participant

Hey Amal,

I’ve checked the request e signature option on adobe acrobat web but it's still showing "e signing services are temporarily unavailable.” any workaround you could suggest to check if its still not working?

Regards,
Alwin

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gbl2112

Participant

I am seeing the missing signature image problem on the current-as-of 13 July 2026 Mac release:

Architecture: arm64
Processor: Apple M1 Pro
Build: 26.1.21691.0
AGM: 8.0.1
CoolType: 11.0.0
JP2K: 4.0.2.54782

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Meenakshi Negi

Community Manager

Hi gbl2112,

Thank you for reaching out, and sorry for the trouble caused.

We have reported this issue, and our team is currently investigating it. We will update you as soon as we have more information. If we need any additional details from you, we will let you know.

We appreciate your patience.

Thanks,

Meenakshi

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junilkim

Participant

I also have the same issue. The e-signature is actually the only reason I use adobe. Would you please solve this problem as soon as possible?

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