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Angell EYE
Inspiring
June 17, 2026
Beantwortet

Request e-signatures no longer working after latest update.

  • June 17, 2026
  • 40 Antworten
  • 2454 Ansichten

I noticed today that an update was apparently applied to Acrobat, which is now running Continuous Release | Version 2026.001.21662 | 64-bit.

I noticed this because I see new features like “generate podcast” or “generate presentation”, etc.

The problem is that I also notice I can no longer request e-signatures for my docs.  

When I select the option, it brings up the window to start typing in the names/emails of the people I need signatures from, and at the same time I see it checking for form fields.  When the form field checker completes, though, Acrobat falls to the back of my active apps, and when I click back into it, it’s all grayed out waiting for me to fill in the names/emails, but that dialog is gone, and I can’t bring it up.  The only way out is to kill the Acrobat app in task manager.

I’ve rebooted, removed and re-installed, but I’m having the same problem every time.

Here’s a video showing exactly what’s happening.  Note that I intentionally left the doc in a blank white area just because I don’t want the content of the doc shown publicly, but it’s just a basic text doc with some sig lines at the bottom.

 

I would appreciate any help I can get fixing this.

    Beste Antwort von Tariq Ahmad Dar

    Hi ​@bestpearlandproperty

    The feedback is noted and has been shared with the product team. 
    And i have provided more information on your comment on another post here: 

     

    40 Antworten

    Meenakshi0101
    Community Manager
    Community Manager
    June 17, 2026

    Hi Angell EYE,


    Thank you for reaching out and reporting this issue.


    You are currently using Acrobat version 2026.001.21662. Please check for any available updates for the application. To do this, go to the Menu, select Help, and then click Check for Updates. If you find any updates, please install them.

    For more information on updates, you can refer to the following help document: https://adobe.ly/4oTdhL3.


    Please let us know if you continue to experience the issue after updating.


    Thanks,

    Meenakshi

    Angell EYE
    Inspiring
    June 17, 2026

    Hi,

    I checked via the Creative Cloud Desktop app, and it wasn’t showing any updates.  But when I did it directly from Acrobat, it did show an update.  

    Now I’m running Version 2026.001.21677, but I’m still having the exact same problem.

    Any information on this would be greatly appreciated.  Thanks!

    Meenakshi0101
    Community Manager
    Community Manager
    June 17, 2026

    Hi Angell EYE,

     

    Thank you for the information.

    We will share this information with the product team to review this behaviour. We will update you once we get any information from them. If more information is required, we will reach out to you.

    We appreciate your patience.

     

    Thanks,

    Meenakshi