Request refund - charged despite having no subscription

Question

On april 25th 2025 I received the following email:

Hi Jonah,

We hope you have been enjoying your complimentary access to Adobe Express Premium with your Adobe Acrobat plan. Complimentary access to Adobe Express Premium is coming to an end on May 25, 2025, but don’t worry, you will continue to have access to the Adobe Express free plan.

Confused, I went to check and see if I had any subscrption on my adobe acount. I did not, I figured this must just be some error. However, I woke up today to a 582$ charge... I still do not have any subsciption... What's odd is that the email does not even mention anything about renewal, assuming I had the subscrpition in the first place.

Please let me know who I need to speak to in order to get this refunded. As a student, I would never have subscribed to a premium form of adobe as I cannot afford it.

Anshul_Nautiyal · Answer

Hi @Jonah3132159723hs,Thanks for reaching out. As checked, I am unable to find any active subscription associated with the Adobe ID you used to post this query. I also could not locate any charges on this account. I would recommend contacting your bank regarding this.If you have an active subscription under a different Adobe ID and the issue is related to that, please share the relevant Adobe ID with me via personal message so I can check and assist you accordingly. You can refer to this document on how to send a personal message:https://community.adobe.com/t5/enterprise-teams-discussions/how-to-send-a-personal-message-to-someone-in-the-community/td-p/10660831Regards,^AN

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