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charade53931154028eg3t
Participating Frequently
July 18, 2023
Question

Rotating pages bug

  • July 18, 2023
  • 4 replies
  • 2347 views

Every time I go into the Organize Pages tool and try to rotate pages, it will rotate a couple times and then exit out of Organize Pages, making me have to reopen the tool and find my place again.  This is getting really frustrating.  What is happening and how do I make it stop?

    This topic has been closed for replies.

    4 replies

    S
    stefaninlosangeles
    Participating Frequently
    September 18, 2023

    I'm having the same issue. On a Mac with the latest version of Acrobat. WTF???

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 18, 2023

    If you have the same issue, could you please answer the questions? Furthermore, you should never say: I use the latest version of this software, but you should always give exact version numbers. First, your software version may not be the latest, even if you think it is. Second, at latest with the next update, it is no more true. Every so often, the OS version is also important, so you should give here the exact version number too.

    ABAMBO | Hard- and Software Engineer | Photographer
    S
    stefaninlosangeles
    Participating Frequently
    September 18, 2023

    look at the date this was comment was made (today), look at the "most recent version of today"
    Done. 

    "Furthermore" it is NOT fixed in the next version or the next or the next, evidently.  
    But hey, Adobe will charge us more (whether we want it or not) for Generative AI. Whoopeee.

    But for the people needing a bread crumb trail... 
    Adobe Acrobat Pro 2023.006.20320

    C
    charade53931154028eg3tAuthor
    Participating Frequently
    July 20, 2023

    I would really like to have this fixed, please.  I answered the questions you both asked and now my thread is getting buried.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 18, 2023

    Hi @charade53931154028eg3t 

     

    Sorry to hear about the trouble caused. 

    • Have you started experiencing this issue after updating the application or Windows? 
    • Are you working with the desktop application Adobe Acrobat Pro or Acrobat Online Web? If on the desktop app, try rotating the page using Acrobat online service and see if that behavior is the same.
    • Please check with a different file, and see if that causes the same issue.

    • Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

      To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

    • For better understanding, please share a screen recording of your workflow.

     

    Thanks,

    Akanchha

     

     

    C
    charade53931154028eg3tAuthor
    Participating Frequently
    July 18, 2023

    Have you started experiencing this issue after updating the application or Windows? 

    This has happened since I started using this machine at work.  It's a long time issue and I've just finally gotten frustrated enough to ask about it.

    Are you working with the desktop application Adobe Acrobat Pro or Acrobat Online Web? If on the desktop app, try rotating the page using Acrobat online service and see if that behavior is the same.
    I cannot use the online service.  This is a work machine and I have to use the software I was given.

    Please check with a different file, and see if that causes the same issue.

    This happens with every pdf I've ever had to rotate pages on.

    C
    charade53931154028eg3tAuthor
    Participating Frequently
    July 18, 2023

    For better understanding, please share a screen recording of your workflow.

    I don't have screen recording software as this is a work machine and I work with sensitive documents.

    Amal.
    Amal.
    Legend
    July 18, 2023

    Hi @charade53931154028eg3t 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Regards

    Amal

    C
    charade53931154028eg3tAuthor
    Participating Frequently
    July 18, 2023

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. 
    It happens with every PDF I've ever had to rotate pages on.

    If the file is stored on a shared network/drive please download it to your computer locally and then try again.
    It is stored locally.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. 
    Here is a screenshot of my version.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

    I cannot do these as this is a work machine and I would need to contact IT for admin privileges.  If there is an option before that, I would like to try that instead.

     

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