Skip to main content
Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235655 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

Correct answer richil

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

61 replies

Participant
January 23, 2018

Solve my problem with this answer thank you very much.

January 16, 2018

Thank you. It worked.

HawkAdobe2018
Participant
January 6, 2018

Worked for me, brilliant, been puzzling me for a while. Much appreciated. Good luck to anyone still having issues with this.

anirbans13332430
Participant
July 30, 2017

thanks a lot

Participant
July 28, 2017

worked for me as well recently dropped. Wasted time trying to figure this out. I am still having issues because I cant print anything. This is ridicules as I am trying to make project deadlines.

maryg94034410
Participating Frequently
June 28, 2017

That worked for me too! Thanks

shannonr19257796
Participant
June 2, 2017

Thanks much - this fixed my issue too!!

Participant
May 12, 2017

Ok, I opened a document and from there was able to find Preferences.  I made the change recommended and I am now able to save documents.  Still don't understand why Adobe would allow this to remain such a secret.  Thank you to the 'richil' for the solution.

Participant
May 12, 2017

I'm getting very frustrated with Adobe.  I've ALWAYS been able to do a Save As and select a file/name, or I've been able to click Print then select PDF, but nothing is working.  The answer above referencing Preferences - I cannot find Preferences anywhere, and when I try to google it I get so many hundreds of questions about what exactly.  I'm thinking of completely uninstalling Adobe and trying to start from scratch.  This problem cropped up recently, I think, during some kind of upgrade that I wish I had not done.  I can't even find a phone number so I can call and talk to a human.  I'm really beginning to HATE Adobe.

Participant
May 3, 2017

Excellent! It worked.

But it's strange that this problem began today from nowhere...