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Christian23680915i835
Participant
March 21, 2022
Question

Scan-Problem auf dem Mac: "Das ausgewählte Farbformat wird nicht unterstützt."

  • March 21, 2022
  • 2 replies
  • 2034 views

Hallo Community,

 

beim Scannen auf dem Mac erhalte ich die Fehlermeldung "Das ausgewählte Farbformat wird nicht unterstützt".

 

Situation

  • Scannen in Schwarzweiß, Text und Farbe in anderen Apps funktioniert.
  • Die Vorschau des Scans in Acrobat wird ebenfalls angezeigt.
  • Scannen in Schwarzweiß und Text in Adobe Acrobat funktioniert.
  • Nur wenn ich ein Dokument in Farbe scannen möchte wird die Fehlermeldung "Das ausgewählte Farbformat wird nicht unterstützt" angezeigt sobald die erste Seite gescannt wurde und an Acrobat übergeben wird.

 

Habe auch schon alle möglichen weiteren Einstellungen in Acrobat ausprobiert, verschiedene BIldgrößen, Scannen vom Flachbett oder Dokumenteneinzug, usw. nichts hat geholfen.

 

Andere Threads (teilweise 5 Jahre alt, auch auf englisch) habe ich auch schon durchgelesen, dort scheint Adobe die Nutzer immer nur hinzuhalten. Gibt es evtl. jmd., der schonmal irgendwo eine funktionierende Lösung gesehen hat oder noch eine Idee, was ich noch ausprobieren könnte (außer einfach eine andere Scan-Software einzusetzen, was ja irgendwie nicht Sinn und Zweck der Sache ist)?

 

Acrobat

  • Build: 21.11.20039.0
  • AGM: 4.30.115
  • CoolType: 6.0.3
  • JP2K: 2.0.4.50016

 

Computer

  • MacBook Air M1
  • MacOs Monterey 12.3

 

Drucker/Scanner

  • Lexmark MC2425adw
  • Aktuellster Treiber
  • Aktuellste Firmware: CXNZJ.076.301

 

Danke und viele Grüße

Christian

This topic has been closed for replies.

2 replies

G
Georg von Stackelberg
Participating Frequently
July 6, 2024

On my MacbookPro 2019 under Sonoma 14.5 and in conjunction with an HP LaserJet M234sdwe, the exact problem described by Christian has been occurring since February 2023.

Adobe Acrobat Pro: 2024.002.20759

I find this quite a catastrophe...

Amal.
Amal.
Legend
July 15, 2024

Hi there,

 

Have you tried the steps shared in the correct answer here https://community.adobe.com/t5/acrobat-sdk-discussions/selected-color-format-is-not-supported-error/m-p/13016769#M89485 Please give it a try and see if that works for you.

 

Let us know how it goes.

 

~Amal

G
Georg von Stackelberg
Participating Frequently
July 15, 2024

Hi Amal,

I own a HP 234SDWE with HP Smart v17.20.1.2815 on a macBook Pro 2019.
And I have just installed the FW as available on the HP website.

I followed the decribed process but w/o luck.

Pls. share a final solution that you have tested in teamwork with HP. 

Amal.
Amal.
Legend
March 21, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please update the application the recent version 22.1.20085 from the help menu > Check for updates and reboot the computer once.

 

Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/error-message-the-selected-color-format-is-not-supported/m-p/11115693#M255314 and see if that works.

 

Regards

Amal

C
Christian23680915i835Author
Participant
March 28, 2022

Hi Amal,

 

Thank you for your quick response.

 

I updated to 22.1.20085, which (as expected) didn't help since this problem seems to exist in Adobe Acrobat since more than 5 years...

 

I had already read the suggested "solution" from the other similar discussion, but I can't believe, that you are implying that to be the recommendation / correct answer. Basically the suggestion is, since the integrated workflow to scan documents doesn't work properly, not to use it? ^^

 

Well, then why offer it in the first place while other scan apps work fine under the same circumstances?

 

It may be, that the offered interface by Apple is buggy (I really am not an Apple fanboy, I know that many parts of the OS are just terribly coded and buggy, but the effects are often covered up and hidden from the user with the excuse of "user experience").

 

But if other, partially free, apps are able to work around this issue with the offered interface by Apple: why can't Adobe, a multi billion dollar company? And this bug seems to pop up for many users if I understand all the discussions over the years inside and outside of this community forum.

 

I'd really like to see a "real" solution to this problem, since I don't invest so much money for our employees to use Adobe to have an integrated user experience just to use a work around in the end, which again costs time and money.

 

So I'd be very thankful if you could offer me another solution to fix the bug or keep the integrated workflow.

 

Thanks in advance and best regards

Christian

    Amal.
    Amal.
    Legend
    March 28, 2022

    Hi there

     

    We are sorry to hear that.

     

    Is this an issue with a particular file or with all the files that you try to scan in color?  Please try with a different file and check.

     

    Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

     

    If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and a small video recording of the issue and share them via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

     

    Regards

    Amal

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