Scanning

Hi Amal



Thanks for your response.



I managed a fix myself. This is how:



* The HP Smart app recommended one of the three software installations
so I chose that one.
* My version of Acrobat is a subscription, so always up to date.
* On my old Win 10 laptop all worked fine, even without installing HP
software
Using HP Smart, I could print but not scan from Adobe
I tried adding the full feature software, but the software couldn't find my
printer - even though I was linked to it via my wifi network (not directly
or by cable) and was able to print
* In the end, I uninstalled verything I had installed, wiped the wifi
connection from the printer and started all over again.
* In fact I stumbled upon the real issue with the software connection.
The IP address in the printer's report was different to the one the software
later reported onscreen! No idea why.
* I connected the printer and laptop using that new IP address
* When the full feature installation was complete, I found I could
scan beautifully from Adobe, but could not print any more.
* I then added the recommended software installation, but could still
not print. It had installed the fax but not the printing facility.
* I had to go into the HP app, click on printer and follow the prompts
to install the printer



All a bit of a saga, since I chose the M283fdw laserjet because one expert
review said it was a 15 min setup!



Thanks again for getting back to me so quickly.