SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

>I also note that many people have been able to determine within the 10 second window that help/activation shows both Activate and Deactivate greyed out.

This is expected behavior. It takes a bit of time for the service to start up. When it does, they should no longer be greyed out. At least that's the way it works for me.

I have the same problem (Case 172958983), I have tried all of the Adobe posted 'fixes' including the recent Jeff Moran...Delete the .tsf data file and re-launch and see if it asks to re-activate!! Since it never activated in the first place this is not a fix.

I also note that many people have been able to determine within the 10 second window that help/activation shows both Activate and Deactivate greyed out. I cannot trace in this forum or any other any mention by one of the Adobe reps what might be casing this aspect of the fault in the product..is this common?

Also I have determined that the FNPLicensing Service stalls after an attempt to launch the app. Prior to first launch the service can be stopped, however, after a launch (and subsequent freeze/crash) the service cannot be stopped, indicating a service failure. not a lot of discussion on this aspect of the issue in the forum.

I have XP on a corporate Laptop, I have tried a total uninstall, running the CS3 clean script(which removes acrobat 8.0) at level 1,2 and the undocumented 3 and 4 multiple times to try to get a clean re-installation, all to no avail. I have tried all the other fixes, nothing works!!

This problem can be traced back to various posts as long ago as February, when are Adobe going to issue a fix for XP users?

As well as the retail version of Acrobat 8, I have a legitimate licence for the Volume version, we can't lay our hands on the original media, anyone know where I can get the media or a download? I understand the Volume version does not need Activation, and hence does not suffer, can anyone confimr this?

The problem with this technology, actually, any technology that you license from another company, is that you (Adobe) only gets the bits of code to make it work in theory. They never get access to the proprietary underpinnings, which makes it more difficult to test. Realize that not every user with Acrobat 8 is experiencing this issue (I'm not), so not only is this frustrating for users, it's frustrating for Adobe as well.

As far as I'm aware/concerned, the problem has not been addressed fully. I still can't get my Acrobat working on XP despite trying everything suggested by other contributors and Adobe.

Adobe should release a patch removing the licensing software added in 8.1 until they can work out all the various forms of the issue ... it seems we've been guinea pigs on this untested software.

Is this still considered an open issue with Adobe? I'm on Vista Home Premium with the CS3 Master Collection installed. I have tried the Licensing Service Patch many times but it has not helped. The process works just as the instructions explain, but I still get the error. I've tried the "Repair Acrobat installation" option from Acrobat, but nothing. Are there any other options coming? I have tried to use the installer to remove and reinstall Acrobat, but it doesn't work. It took me 8 hours to the original Master Suite installed because the current installer throws so many errors on Vista and sometimes doesn't even launch at all, so I'm hesitant to try and reinstall the whole thing again to get Acrobat working. Just wanted to check in a make sure this thread is still running. I'm good at reading pdf files in 5 seconds now before the error comes up, but it will be great to get this fixed. Thanks.

the adobe guys should just get rid of the fuckin licensing shit

*sigh*

I do not have a professional useage, but since I do a trememdous am't.
of medical research which requires the Flash player I must upgrade the
adobe reader 5 (installed when we purchased our MOST expensive computer) I have had the same problem you have been or had and cannot find any way of solving it. Even the solutions tech. could not solve this problem for me. Lorri F. Daniel

Tony. Two things:

A. You're in the Acrobat forum not the Reader forum.

2. You're in a thread that doesn't even resemble your issue.

I have tried several times to download A Reader. Everything goes ok til it tries to install. I then get a message that it can't proceed because the old version 8.1.1 cannot be removed - but, as far as I can tell, the old software has gone! Can anyone help?