SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Jackie, this is the Adobe Acrobat forum. You'll be better answered in the Adobe Flash forum: http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=184&forumid=44

You might possibly find an answer in one of these threads: http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid=1243464&enterthread=y
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid=1293111&enterthread=y

Please do not post items in forums where they do not belong. (i.e. just because this thread has nearly 200 posts, it's not going to answer your question). This is basic forum edicate.

Thank you and best of luck.

Help with Adobe Flash. I website, Royal Resorts, requires me to download Adobe Flash which I did. The Adobe Web page showed that I had successfully downloaded. I let the computer reboot. Found that under my computer, I had both Abobe 8.1 and Adobe Flash. I went back to the website and tried to open the Royal Resorts photo gallery and am still advised that I need to have Adobe Flash. I have tried this many times. I even deleted Adobe Flash and re loaded. but still no help. Am I missing something? THanks, Jackie

I've been waiting to see if any progress gets made on this problem since I haven't the time or the expertise to sort it through myself. BUT -- please don't go down the track of assuming that this is a Vista issue. It isn't. I first attempted to install CS3 Pro on a laptop with fully up to date XP-Pro; had some installation glitches (i.e., had to go back and install some elements a few times), but figured it might have been because I had my firewall running at the time, and didn't get back to the screen fast enough to answer "yes". <sigh> Then I immediately went for the updates (as I usually do with new software) and wound up with the same problem with Acrobat as everyone else here has. Hopefully I'll be able to pull the whole installation off the laptop (a secondary machine) and re-install Acrobat 5.1 and Photoshop Elements without a problem... (I uninstalled both before installing CS3, but being basically a user, I didn't even think to look for orphan Adobe references from the registry also.)<br /><br />I *do* now have CS3 8.0 installed successfully (so far) on a new machine, running XP-Pro (installed as a clean update of a clean install of XP-Home). There were no Adobe programs whatsoever installed on the new machine, ever, before I installed CS3. I have Adobe automatic updates turned off (I sincerely hope), and don't intend to touch this installation until Adobe diagnoses and fixes the underlying problem. <br /><br />But what I'm saying here is, while this may be a Windows patch issue, it's not a Vista issue. Both my XP machines are running up-to-date XP-Pro, and the one that had Adobe programs previously installed *and* an attempt at CS3 updates doesn't work, and the one that never saw an Adobe until I installed CS3 does work. <br /><br />I sure would like a solution...

Well, as promised I got my virtual machine set up and installed my copy of Design Premium (just Acrobat Pro and InDesign so I could activate the software...why Acrobat doesn't support standalone activation, I don't understand).

Anyway, Acrobat Pro 8.0 on a fresh copy of Vista Ultimate (no Windows Updates at all) runs wonderfully. I can view/save/edit PDFs and there are no crashes at all. So, proving that Acrobat 8 does indeed run fine on Vista I guess can make us feel a little better, right?

Then came the real test...updating to 8.1 using the same configuration as before. I haven't let Windows do anything other than boot and then I pulled up Acrobat and ran the update search, downloading ONLY the 8.1 update. Way too many minutes later (something weird was going on with my broadband connection), the update was downloaded and installed and told me to do the whole reboot thing. Fair enough, I suppose. Rebooted the machine, launched Acrobat and...it works...so far. Just to be sure I opened a couple PDFs online and scrolled through them. Still works great.

So...what does that tell us? Perhaps there's a Windows patch that's causing the conflict, but if so then there's still a missing variable. My laptop and desktop are both fully patched copies of Vista, but only the laptop has a working copy of Acrobat. For the most part, my desktop gets patches first and then my laptop a few hours or maybe a day after. So if this is indeed a patch problem...it has to have something to do with *when* the patches are installed. Seems like a very remote possibility. I say there's something else causing the bug.

Well, I'm sitting here with an unpatched version of Vista Ultimate and a working copy of Acrobat 8.1 on top of that. If anyone has anything they want me to try...speak up. I figure I'll start installing updates one-by-one over the next few days and see where that takes us.

MESSAGE TO ADOBE (on the outside chance that you sometimes pay attention to your users):
Why doesn't Adobe address this issue and say something about it!?! This has become tiresome. Your silence is offensive. You are losing good will and customers. Once we purchase, install, and become familiar with competing products many of us will not return to Adobe, especially with the memory of this pathic lack of response burned into our memories. Read some of the posts on this forum. Your customers are being made to waste countless hours of time trying to make your product work. This problem has existed for months. Yet we, at least I, have heard nothing, not even an acknowledgment that the problem exists and that Adobe is working on a solution.

Hi all,

I am running Windows Vista Ultimate with all the latest windows updates. I installed Adobe Acrobat Professional 8.0 and had it working. However, when I updated to the latest version, 8.1, I experienced the same issues as everyone else. I am going to uninstall 8.1 and reinstall 8.0, although someone in a previous post mentioned they starting having the problem after uninstalling and reinstalling older versions. Interestingly, I installed Adobe Acrobat Reader and it works quite fine. It certainly seems like Adobe's latest update is the root cause of the problem. I hope Adobe fines a solution, because many others will find alternative (maybe even better programs) to create pdf or pdf-like documents.

Jean

I get what you're saying, and while that may be a problem, it is not the larger issue here. Many of us are performing clean Acrobat 8 installs on top of a clean Windows install. It doesn't get much purer than that! If those people are having issues, then, while your solution may be valid in some cases, it is not the overall issue here.

Pardon, I repeat in English message 154
WHAT HAPPENS WITH ADOBE? WHAT PROBLEMS HAVE ACROBAT PROFESSIONAL 8.0?
The beginning of all the problems is in the version 7 that takes control of the permissions in exclusive right of several values of the registry which they are not cancelled when desinstalar it.
If we happened to UNDER VISTA the problem worsens, it allows the installation with warnings of not being able to write in 16 keys of the registry and we will only be able to work with that version, if we tried to update to the 8,1 specifies for Vista, does not work.
The technical service does not give solution because IT MARINATES does not have intention to remove a desinstalador
Solution, the one that we know TO MAKE an INSTALLATION CLEAN OF the OPERATING SYSTEM and to reinstalar all the programs including Acrobat Profes.8.0, then we will not have any problem.
Another solution, to work with which nops works and to stop being clients of MARINATES, because its great power thus does not indicate it.
Greetings from Barcelona - Spain

First, to pardon me by my English writing.
The true problem is that Adobe, like some other programmers, encriptan some values of the registry and in my case, as in many others I create, the desinstalación of version 7 of Acrobat is not made of complete form in the registry and another Registry external CleanerUp does not allow to use regedit nor to erase them by lack of permissions - only it has Abode- and to allow, as versió 8 of Acrobat forces, to make an installation clean.
And the technical service confirms me that they don't work to make our available a desintalador or cleaner specify for his bug

In case anyone is keeping count, I tried something a little different:

Made sure UAC is ON.
Made sure anti-virus is DISABLED.
Made sure firewall is OFF.
Made sure I am an ADMINISTRATOR.

Uninstalled Acrobat (hangs at end, have to terminate Windows Installer in task manager)
Manually deleted all Adobe and Macromedia registry folders with regedit
Rebooted computer
Installed Acrobat 8 from setup.exe as administrator, "Complete" installation, default folders, reboot computer
Started Acrobat
Accepted license

Then it hangs just as it has donzens of time before.