SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Double R, sadly your fix did me no good. I checked the box in services, then tried Acrobat... same problem. I tried "repair"-ing the installation.... same problem. I uninstalled and reinstalled... same problem. If I wait long enough, the message I get is that Acrobat has had a "serious error," and to try reinstalling.

As I just reinstalled and that was my first effort to open it (I have installed and uninstalled dozens of times), you might imagine my lack of humor at the unhelpful error message.

Adobe? A fix? Hello?

I was having the same problem with 3 of my clients computers, I went into services and right clicked on windows installer. Went to properties and under the log on tab I checked on

Allow service to interact with desktop.

Problem is now gone.

Got an idea. I'm going to whip out my virtual machine, install a copy of Vista Ultimate (possibly illegal, but whatever), and then install Adobe without doing any updates. We'll see if 8.0 runs and if so, then we'll do the 8.1 upgrade and try again.

Might take me a day or two to do it, so I'll get back here ASAP after I review my findings. Perhaps this will finally give us a direction to point Adobe so they can fix their problem.

Matthew, you are right.

After spending time on the phone with Adobe (Case No. 172677566), I performed a clean install of Windows Vista Ultimate, updated, installed Acrobat 8, and then updated to 8.1. It would not work. I suspect that the problem is from a Windows update (since Acrobat did work on my computer at one time). I wish I had installed Acrobat 8 prior to the Windows Update, but, as for trying it again, it takes hours to reinstall all of the software then get my computers working on the network with all needed drivers and updates, and that is not something I am willing to try again until there is some pronoucement from Adobe and I have a high level of confidence that it will work.

Further, I agree that a version 7 upgrade to version 8 is not the sine qua non since my computer was new from Dell and never had version 7 on it.

Does Adobe monitor this forum? Is a fix or response forthcoming?

For those of us who don't speak Spanish, Antonio Aguilar basically said that he believes this to be an issue that arises from having Acrobat 7 installed on a machine, then either cleanly installing or upgrading to Acrobat 8 (which he notes throws 16ish registry write errors during install when upgrading from Acrobat 7).

Some of you I believe have completely wiped your HDs and installed Acrobat 8 from scratch, so I'm not sure that this theory carries much weight. I honestly can't remember whether or not I had Acrobat 7 on my machines before upgrading. I did own a copy of Acrobat 7 Pro, so it's likely at least one of my computers had it installed. No idea which it might've been. Adobe, would you be willing to test this theory if only to prove it incorrect? Jeff made the statement that they've been unable to produce this issue in-house although I can't imagine how they've avoided it. I have neither the time nor desire to try clean installs and repairs and all the jazz that goes with all of those tests, so I'm relying on Adobe to come up with a fix. For now, I just read PDFs on my laptop and live with the inconvenience.

Mr. Aguilar, for the record this is an English forum and if you would like to continue to participate in the future, please post only in English (even if you have to use something like Google Translate, that's better than nothing). Thanks for your understanding.

¿QUÉ PASA CON ADOBE? ¿QUÉ PROBLEMAS TIENE ACROBAT PROFESSIONAL 8.0?
El inicio de todos los problemas está en la versión 7 que se hace con los permisos en exclusiva de varios valores del registro que no se cancelan al desinstalarlo.
Si pasamos al SO VISTA el problema se agrava, permite la instalación con avisos de no poder escribir en 16 claves del registro y sólo podremos trabajar con esa versión, si intentamos actualizar a la 8.1 especifica para Vista, no funciona.
El servicio técnico no da solución pues ADOBE no tiene intención de sacar un desinstalador
Solución, la que sabemos HACER UNA INSTALACION LIMPIA DEL SISTEMA OPERATIVO y reinstalar todos los programas incluido Acrobat Profes.8.0, entonces no tendremos ningún problema.
Otra solución, trabajar con la que nops funcione y dejar de ser clientes de ADOBE, pues su prepotencia así no lo indica.

John, I am trying our Nuance's PDF Creator 4, and it is inferior to Adobe Acrobat in all but one respect: it doesn't hang on startup. While I am good at figuring things out, I don't have your IT credentials; but I have had someone with such credentials try to fix the problem with probably ten hours on task, to no avail.

With regard to the licensing daemon, your post raises an interesting point. I was, in fact, able to use Adobe Acrobat without an active internet connection before the problem arose; meaning FlexNet or whatever would have been unable to phone home.

Adobe, please fix this issue.

If anyone reads this and subsequently finds a fix, it would be handy if you would take the time to post it here.

I have installed this on a winxp sp2 w/IE 7 system and it worked fine. I installed this on a win 2k3 term server (w/volume license and vol copy of sw) and it hangs on the startup screen.

I tried all of the tips from this forum to no avail. As you can see, mileage varies on what OS it works or doesn't work on. There is no consistent behavior - hence all the various posts.

I purchased a 5 seat volume license - that now serves as very expensive toilet paper.

I used the adobe web site to submit my case and it was closed without my consent. My case # 172741056 was submitted and I was told would be fixed when I purchased the volume software - it did not.

Temporarily I am using CutePDF and the "add on" for Word 2007 to "Save as PDF".

I am a very experienced systems analyst - been around for awhile and when I call support, it's because I have exhausted all the tools in my toolkit.

This is another case of the software trying to rectify a people issue - I bought 5 licenses, why do you need to "activate"? Maybe the pirates are having issues as well - but they are not complaining huh?

What about the assumption that these clients can "phone home" - what if they are on disconnected networks? Will the license daemon work in that situation?

This should be a relative easy issue to resolve, but I have yet to find the magic bullet.

//signed//
woe-dobe!

If, in fact, I am wrong about this being a joint issue with XP and Vista, then we're going to need some serious clarification from the several users in this topic who said they were experiencing this issue while running Windows XP. If we can determine the common denominator, we should be able to find a fix. I'm very baffled as to the reason that my copy of Acrobat works fine on my laptop with Vista Business, but not on my desktop with Vista Ultimate. Other than feature sets, there is no significant difference between the two. Same OS family, same codebase.

charles007, are you running a fully patched version of XP SP2? What version of IE is installed? Do you have .NET 2.0 and 3.0 installed? If you'd check to see what required and optional updates are not installed and then report back, I'd appreciate it.

Thanks!

I have had the same problem with Windows Vista Ultimate and Adobe Acrobat 8/8.1 Standard. It worked for weeks then, inexplicably stopped working. When the software starts, it hangs and ultimately closes with a serious error. I have tried every fix I can find on the Internet, spoken with Dell Support, and spent 2-3 hours with Adobe Support. I believe it is a problem with the licensing software (FlexNet) used by Adobe, but that is merely a guess based on what I have read.

Things that have not worked are creating new users, installing as administrator or in XP compatibility mode, editing the registry, completely re-installing Vista (clean install--wiped everything on hard drive) and Adobe, shutting down all services and starups, deleting directories, manually deleting every entry in the registry that has anything to do with adobe and macrovision, then reinstalling, and disassociating Adobe from Office 2007 applications. Nothing has worked. I have reinstalled Adobe Acrobat under various scenarios approximately 25 times. The problem started in late May.

I have to disagree with a previous post that this is a Windows XP and Windows Vista problem. After weeks of trying to fix the problem with it on my Vista laptop, I installed the software on an another, XP, machine, and it works perfectly as version 8 and with the 8.1 upgrade added.

As many of you in this forum I use Adobe Acrobat as part of my job (lawyer). In fact, I am required to use Adobe Acrobat, specifically, for certain filings. I only jumped in the Vista pool when I saw Adobe's advertisement that Adobe Acrobat 8 works in Vista--that is how critical Acrobat is to my work.

Whatever the cause, I am absolutely sure that pilot error did not cause the crash. This is on a laptop and I had not installed any new software in the days leading up to the problem nor used the laptop for anything other than checking email and doing research in the web browser during that period.

After 2-3 hours on the phone with support, I let the nice man off the hook, but I have checked this forum and numerous others on a regular basis since that call. Adobe's response to this issue has been deeply disappointing.