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Participating Frequently
June 10, 2007
Question

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

  • June 10, 2007
  • 386 replies
  • 86928 views
Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!
This topic has been closed for replies.

386 replies

Participating Frequently
July 27, 2007
JS2E SDK (whatever it is) made no difference to me.

I am on Windows XP. Acrobat 8.0 still shuts down after about 15 secs. I did not bother upgrading to Acrobat 8.1 as I suspect I will start getting the memory error messages.

It's frustrating when I can't get back to my perectly functioning Acrobat 8.0.

HELP.
Participant
July 24, 2007
I am facing same problem. I have an Acer laptop intel core 2 duo with vista home premium.

I first installed version 8.0 and it was running perfectly for couple of weeks and all of a suden it stopped working (it runs and/or opens the document for about 13 seconds then stops without any error reported even without hiting any key or mouse), I have tried uninstall and re-install, checked in the net group discussions but without a solution.

Decided to update to 8.1 and noticed same problem but now with a message (a serious error .....).

I personally found working on windows XP, office 2002, and all other tested softwares much better than dealing with such fancy unreliable and unstable softwares. I only worked on vista becasue it came with the laptop.

By the way what is J2SE SDK what does the member mean by "problem seems to have disappeared"?!

I wonder how a software developer issues a product before doing extensive nitty gritty detailed testing!!!!!!!!!!!!
Participating Frequently
July 23, 2007
I wish Adobe would solve this rather than users poking and hoping.

jj
Participating Frequently
July 23, 2007
Can anyone confirm that installing J2SE SDK fixes the problem on Vista x86?
Participant
July 23, 2007
Latest version of the onecare defitions solve this problem - 1.20.2739.9 or later.
Participant
July 23, 2007
After installing J2SE SDK problem seems to have disappeared...
http://java.sun.com/j2se/1.4.2/download.html
Participating Frequently
July 20, 2007
I was able to start FLEXnet, but it did not solve my problem. This is really annoying.
Claudio González
Legend
July 20, 2007
>What progress is being made on this problem?

Ask Adobe, not fellow users.
Participating Frequently
July 20, 2007
I also uninstalled 8.1 -- or it never did install successfully -- and, according to the "About" screen, am running 8.0. But (as I mentioned above) I'm getting the "memory could not be written" series of error messages. So your new error message may not have to do with your re-install.<br /><br />Is it possible that the particular error messages people are random, even though the problem isn't? <br /><br />What progress is being made on this problem? I purchased CS3 for our nonprofit specifically for Acrobat Professional -- the rest of the suite is a bonus, but Acrobat is a necessity. And this is the one program that doesn't work. I'm not able to spend the time trying every suggestion people have made here, with every chance being that none of them will work, and I do still have another machine with Acrobat 5.1 on it -- so in a pinch, I can wait until this problem is diagnosed. But it seems to me that Adobe has an obligation to discover the cause of this problem, which is obviously real, and offer some solution to people short of reformatting their hard drive! <frustrated><br /><br />What progress is being made on this problem?
Participant
July 20, 2007
I have uninstalled the 8.01 version and installed the 8.0 version again, but now I get a new messeage that terminates the program;

Adobe Acrobat 8 Professional cannot be launched at this time. You must launch at least one other suite component (such as Adobe Photoshop) before launching Acrobat 8 Professional.

I have launched Photoshop but it makes no difference. The program shuts down after you click OK on the pop-up window.