SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Hi Kevin,

You're the lucky one. Most of us are having a problem keeping Acrobat Pro 8.1 open since it was updated from Acrobat Pro 8.0.

Unfortunately I did not use Pro 8.0 (before the update) long enough to help.

Nick

Hello, I have been using Adobe 6 pro on Windows XP. It worked great. Upgraded to 8 Pro and everything is scanned to legal size. The paper size option is gray under all circumstances. Anyone got any ideas?

K

Unfortunately I have the same problem with the "serious error" on Vista Ultimate and Acrobat Pro 8. I am unsure if it is 8.0 or 8.1 as I cannot get to the menus with the greyed out screen.

I, as others, have spent a substantial sum of money for a program that seems to have stopped working. I need to get my work done and do not have days and days to mess about to attempt to fix this.

Here is my question to the Adobe staff: Can Adobe provide a solution, shall I ask for my money back; what does Adobe intend to do about this?

Not to be crabby here, but I can't open the file with InDesign, Acrobat pro 8, and cannot comment or make changes with Acrobat Reader, and this is an untenable situation.

Please, Adobe, provide some assistance here.

SE White

Jeff - I followed the steps you outlined earlier in the post to duplicate the error. I duplicated it. I then removed Acrobat and reinstalled per your directions. I activated the software successfully. It is operating ok right now. (This is the same scenario I have done in the past - but the same issue comes right back in a day or so.) When the problems begin again I have noticed that the activations drop down is greyed out in both the activate as well as the deactivate portion. Right now it is as it should be with the deactivate black and the activate grey. I will post as soon as it begins its errors again.

Daren, Thanks for the post that is very helpful. - Jeff

Jeff - I have Adobe 8.0 installed on two brand new machines. Both are running Vista Home Premuim (Hence the reason I purchased Adobe 8.0) One is a Gateway Tablet PC (3 months old). The other one is a Sony Vaio purchased in Feb from Costco. One version of Adobe was purchased directly from Adobe (it came without a serial # so I had to call in to get one from you.) The other version I purchased at Staples. I am having the exact same issues with it locking up freezing, error messages, and the like on both machines. We generally use Adobe Acrobat from 8 am till 5 PM every single day. I merge make notes and email .pdf files all day long. I have reformatted both machines, reinstalled the program multiple times again on each machine. The same issues keep coming back.

Please let me know if you would like more specific information about the machines erroe messages or anything else that may be helpful to track down the problems.

Thanks for your help!

Daren Johson

To Nick Ardwark:
Nick your posts have been really helpful. I would like to work with you off line on this issue if I may. I'm posting my email address for you to contact me at.

Disclaimer: I will only reply to Nick so please do not abuse that I've posted my email address. If you have helpful items to inform Adobe and others about please simply post to the forum. Thank you.

Jeff

Folks,

Thank you to the one or two individuals that tried the steps I mentioned and reported back.

It is an activation issue. I know this because the error message you are seeing (the one mentioned in the title of this thread) is the only error that our Activation piece will throw up when it encounters a fault. Just an aside for those familiar with the "Acrobat closes after 10 seconds" forum thread, that is the one case where Activation can't even seem to throw up the error. The only way I can reproduce that issue is with pirated software (shame on those that use it).

I need to do more investigation. If people can help by posting some information on the systems, the channel in which they purchased Acrobat (part of CS? from adobe.com? from a re-seller?), before the issue occurred were you successful in activating the software, any other items that might be affecting the FNPLicensingService.exe from connecting and completing the activation process (Like zone alarm or something blocking it?). Having more of this data would help. Right now I've got a method of "I installed and it then get an error" which I can't reproduce.

Thanks
Jeff

IIRC, Adobe recommends that you not install both Acrobat (either Pro or Standard) and Acrobat Reader on the same system. They seem to interfere with each other and cause problems such as the one you encountered.

Ken Friedman

Thanks for the cheap plug Mr Mister - I'll now avoid K**gston RAM.
This thread is getting awfully like the Acrobat 8 closes automatically one which has now been ongoing for 8 months without adequate resolution. It seems clear that the "problem" relates to the activation system which Adobe has changed but which clearly has bugs in it which catch innocent victims as examples of this certain models of certain makes of computer seem more vulnerable.Previous software installed may affect the behaviour etc.
The large and growing number of users with problems is evidence that something is badly wrong with the system and needs to be changed before users move to other software.
Having a few people say how wonderful it is or that the problems are due to cracked software does not help those of us who need the problem to be resolved!