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Participating Frequently
June 10, 2007
Question

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

  • June 10, 2007
  • 386 replies
  • 87024 views
Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!
This topic has been closed for replies.

386 replies

Participating Frequently
June 29, 2007
maybe this will help..
=================
Where does FNPLicensingService.exe come from?

http://www.neowin.net/forum/lofiversion/index.php/t510433.html
Participating Frequently
June 29, 2007
:: I remembered disabling the FLEXnet Licensing Service service -- So I enabled it again and restarted my computer and the error stopped.

How did you do this??
Participant
June 29, 2007
i got the same thing...here is the thread i started.
http://www.adobeforums.com/cgi-bin/webx/.3bc44f18
Participant
June 29, 2007
I started getting the following error a couple of days back every time I opened any PDF file:

A serious error has been detected and adobe acrobat 8 professional cannot continue. please reinstall the application and try again.

So I googled it and the first hit was the following:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=327986

When I got to the end of the document (Background information) I remembered disabling the FLEXnet Licensing Service service because I didnt know why would Adobe Acrobat would want to use it, it was installed when I installed Adobe Acrobat. So I enabled it again and restarted my computer and the error stopped.
Participating Frequently
June 28, 2007
I have 2 machines with exactly the same issue. One machine is a brand new Gateway Tablet PC. The other is a brand NEW Sony Vaio. I am having the same issues on both machines. The only way I could get it fixed on my Sony was to completely wipe the hard drive and begin again. ( I tried removing, reinstalling; restore to a previous date; reformat - none of which worked!) I finally had to resort to using the Sony application to completely overwrite the hard drive with zeros. Then I reinstalled all of my programs and had almost a week of good luck till this morning. Now I have the same issue again.....Adobe has had a serious issue and needs to be reinstalled. This certainly isnt any fun! Adobe PLEASE help! I just want to get my work done!
Participant
June 28, 2007
I just got hit with this today -- accepted the upgrade and now Acrobat won't work at all ... and I NEED to create PDFs!!

Adobe, we need an answer!
Participating Frequently
June 28, 2007
after uninstalling 8.1 update, i reinstalled acrobat 8.0.. i think its screwed up.. it closes by itself when opening a .pdf file or by just opening the program.. im pissed off!!!!!
June 27, 2007
I've been watching this thread hoping to find an answer to nearly the same issue... "Acrobat Cannot Continue At This Time Until You Open Photoshop" (?)

It doesn't matter which application I open... Acrobat is worhtless and closes in roughly 5 seconds. Hard to believe Adobe's been unable to duplicate this in-house? Now I'm afraid to uninstall it and reinstall ver. 7. I already had to FORMAT my Vista install and deal with Microsoft requiring personal information before allowing me to authorize my copy of Vista Ultimate a second time, just to get Photoshop CS3 installed on my PC following the beta fiasco.

And to think I installed Vista in the first place because I wanted to be able to use Bridge 2.0....

Jeff, why couldn't there have been a list of files and registry entries to be removed posted? Some sort of procedure to help out those of us that didn't install the Photoshop beta to the default drive or directory? The WinClean tool did NOT work for me, (or several others I'm aware of).

As it looks, the same thing is happening now with Acrobat 8. Those of us with problems are out of luck after spending a lot of money on a productivity suite of tools. After all the problems I had with getting Photoshop CS3 on my computer from Creative Suite, I installed it from a stand-alone version before installing the rest of the suite to gain use of Dreamweaver, etc., (which ALSO crashes my entire system every 2nd or 3rd time I use it!).

I don't mean to be ragging on it, but I am a bit confused after using Adobe products for as long as they've been around...

Thanks.
Participant
June 27, 2007
I have this same problem after upgrading to 8.1.

I am running Vista Ultimate and have tried everything mentioned in this thread with no success.
Participant
June 27, 2007
I have exactly the same problem !

I'm astonished Adobe makes such an awful mistake in an update... Do they want to loose their users ?

The worst part is that it seems to have last almost 20 days (since 10th of June at least). How is it possible ?