SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Forum|Forum|18 years ago
June 10, 2007
386 replies
87025 views

Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!

Install update and subscribe to Acrobat

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steve_foxall

Participating Frequently

Claudio..
Quite so: but the other 3499 haven't gotten around to adding to this thread yet :-)

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_james_dean_

Participating Frequently

bottomline, we still haven't got the fix.. 8.1 update is technically not safe to apply.. i hope adobe will find a way, soon..

Claudio González

Legend

>As I recall, Jeff is Adobe...

Isn't this exagerating a little?

steve_foxall

Participating Frequently

As I recall, Jeff is Adobe, so you've had a response....

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_mvila_

Participant

Hi guys,

I got the same error. Did you find any fix? Any news from Adobe?

Marc.

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_Phil_Stewart_Author

Participating Frequently

Hi Jeff

I have tried deactivating the plug-ins and deleting the .data file. (It didn't ask me to activate again.)
It hasn't made any difference.

Do Adobe read these forums?

Phil

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_Matthew_Hamann_

Participating Frequently

I've got the same exact issue on one of my machines. Applied the 8.1 update last week and today when I opened a PDF, *bam* got hit with the error and 7 seconds after Acrobat starts up it crashes. Tried the disable plugins thing, but that definitely didn't work. Seems like there's quite a few users out there with this issue, so Adobe will have to do something to resolve it.

I'm running Acrobat 8.1 Pro on Windows Vista Ultimate, UAC is enabled, I am the system admin, it's a dual-core Pentium-D with 2GB of RAM--if any of that helps.

Keep the posts coming as you find out stuff everyone!

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_Jeff_Moran_

Participating Frequently

Adobe has received your inquiry Phil, no worries on that. Try the following to help Adobe track this issue, which we can't seem to reproduce in-house.

1. Double-Click the Acrobat Icon while holding the SHIFT key down. This will load Acrobat without plugins. If you do not crash then we know it is a plug-in causing the issue. I would suspect the Update Plugin. You can pull some plugins separately to isolate this more.

2. Have you been able to activate? There was a problem with Activation in 8 that may have been triggered here. You can try this too.
1. Find and back up the file
C:\Documents and Settings\All Users\Application Data\FLEXnet\adobe_00080000_tsf.data.
2. Delete the file from the location above, but not the back up. Reboot the cpu.
3. Launch Acrobat and see if it requires you to activate again.
4. If it does, activate Acrobat again.
5. report the results.

Lastly, the link mentioned above is not free technical support. It is merely a chance to send Adobe feedback, but not response or follow up is promised. In the future you should call Technical Support directly for help.

I hope the above steps either help or reveal more information.
Thanks
Jeff

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_Phil_Stewart_Author

Participating Frequently

Hi Mike

I have now submitted the bug to Adobe -- but I not confident that there will be a reply.

Anybody got any other ideas??

Regards

Phil

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_Teri_Pieper_

Participant

8.1 made my acrobat toast too. How many times a day does a person use pdf files? Now it's obvious - LOTS. And I can't see any.

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