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SDvindex
Participant
September 16, 2020
Answered

Sharing File option doesn't work Acrobat DC

  • September 16, 2020
  • 2 replies
  • 2171 views

Version 2020.012.20043

 

OS Catalina 10.15.6

 

None of the Share file options (menu nor icons on the top right) actually open file sharing dialogues. They just open empty white dialogue boxes.

    This topic has been closed for replies.
    Correct answer SDvindex

    In the end, I had to uninstall the application (2nd time) and then do a clean re-install.

     

    It works now.

     

    Thanks for the suggestions.

    2 replies

    Amal.
    Amal.
    Legend
    September 17, 2020

    Hi SDvindex

     

    We are sorry for the trouble. As described the options to share the PDF are not working in Acrobat DC.

     

    ++ Adding to the discussion

     

    As you already have the latest version of the application, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and see if that makes any difference.

     

    Also, please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

     

    You may also try sharing the PDF via Adobe Document Cloud as described here https://helpx.adobe.com/in/document-cloud/help/sharing-pdfs.html and see if that helps.

     

    Let us know how it goes

     

    Regards

    Amal

    S
    SDvindexAuthorCorrect answer
    Participant
    September 17, 2020

    In the end, I had to uninstall the application (2nd time) and then do a clean re-install.

     

    It works now.

     

    Thanks for the suggestions.

    Amal.
    Amal.
    Legend
    September 23, 2020

    Hi there

     

    We are happy to hear that the application is up and running fine.

     

    Let us know if you need any assistance in the future.

     

    Regards

    Amal

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 16, 2020

    If you close every program and restart your computer would do any difference?

    S
    SDvindexAuthor
    Participant
    September 16, 2020

    Did a complete reboot and no luck.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 16, 2020

    Are you able to repair the installation?

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