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Answered

Sign document function missing

Forum|Forum|2 years ago
June 12, 2023
4 replies
3051 views

I work in IT support and currently assisting a customer who is having an issue with their Adobe Pro desktop app. The sign document function is not working. When selecting the sign document tool when editing a document, nothing happens - doesn't allow us to select or create a signature. There's also no 'Fill & Sign' tool within the tools. I've checked signature preference settings and everything looks fine. No updates required when 'Checking for updates'. I've also uninstalled and reinstalled the application ensuring reg keys are removed during the uninstall process. It's worth mentioning the sign tool is available on the web version of the app. Any advice would be appreciated. Thank you.

Security digital signatures and esignatures

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Correct answer Jessica30452802rxzr

A solution which worked for me;

Edit >> Preferences >> Application Language

The users was set to Arabic, I changed to 'Same as Operating System' ... and for some reason, the sign functionality returned.

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Lady Blue341055975xcv

Participant

Donna Jean Richardson

L

Lady Blue341055975xcv

Participant

UnsignedDocument.pdf

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Jessica30452802rxzrAuthorCorrect answer

Inspiring

A solution which worked for me;

Edit >> Preferences >> Application Language

The users was set to Arabic, I changed to 'Same as Operating System' ... and for some reason, the sign functionality returned.

Zaid Al Hilali

Community Expert

Your findings Jessica is correct, having Acrobat Language set to Arabic will hide all Cloud services. I do suggest you specifically select "English" to be Acrobat's Language because if you let the "Same as Operating System" decides, then in this case if the OS is actually Arabic such as someone in the Middle East and North Africa, then Acrobat will not display Cloud services either.

Meenakshi Negi

Community Manager

Hi Jessica30452802rxzr,

Thank you for reaching out.

If the Fill & Sign tool is missing from the Tools tab, please try the troubleshooting steps suggested in the following community thread: https://community.adobe.com/t5/acrobat-discussions/troubleshoot-missing-tools-and-adobe-cloud-storage-in-acrobat-desktop-app/td-p/13827571.

As mentioned, the sign document function is not working. Could you please let us know the option you are referring to?

It would be helpful if you could share the screenshots for a better understanding.

Share the Acrobat and OS version numbers.

Thanks,

Meenakshi

J

Jessica30452802rxzrAuthor

Inspiring

Hi Meenakshi

Thanks for your reply. I've attempted the steps mentioned in the article you provided - the repair, the uninstall and reinstall (ensuring reg keys removed at uninstall stage). When attempting to Modify the Registry, I can't locate the cServices (last part) part of the key,

The adobe verion is 2023.003.20201 and the OS Windows 11 Pro +64 10.0.22621

Best wishes

Jess

Meenakshi Negi

Community Manager

Hi

Thank you for sharing the information.

Please let us know if the option disappeared recently. Did the user make any recent changes?

Also, you have not shared the information about the sign document option you were referring to.

Thanks,

Meenakshi

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