Skip to main content
M
mgudzinski
Participant
March 2, 2020
Question

Slow/Severe Lag in Adobe Acrobat DC for Mac

  • March 2, 2020
  • 8 replies
  • 17747 views

Hi,

 

I recently opened up Acrobat DC to look at a file and the program started performing extremely slow.  Opening files, trying to scroll through pages really trying to do anything.  It doesn't seem to matter what file I open either it's just lagging for minutes and is extremely frustrating.  It's doing this now on both my MacBook Pro and my iMac.

I have read through help forums for this issue for over an hour already, tried everything suggested from resetting the Acrobat Preferences to default, changing the screen resolution to custom, changing the security settings, to reducing the number of 'recent' files in the list upon opening, uninstalling Acrobat, restarting my computers etc. and NOTHING is working.  

 

I am runing Acrobat DC on the creative cloud - continuous update version 2020.006.20034

An iMac pro that's less than 1 year old running macOS Mojave version 10.14.6 and a macbook pro that's even newer with the same operating system.

 

Please help.

    This topic has been closed for replies.

    8 replies

    W
    wayned64447160
    Participant
    October 9, 2023

    Same issue, so slow just resizing the window. Typing a callout is one letter at a time! Useless App. I have a very fast Mac Studio Max with heaps of RAM....  Terrible software

     

    Amal.
    Amal.
    Legend
    October 13, 2023

    Hi there

     

    Have you tried the steps suggested above in the previous message?

     

    Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

     

    ~Amal

    M
    Marc25646237qd56
    Participant
    November 28, 2022

    might help you if you have an external screen

    Hey guys,

    I am pretty sure no one has solved the problem yet. I have this problem in all PDFs on my Late 2019 Mac Book Pro 16" and I noticed after a while that the lags only appear on the original screen of the Mac Book(In my case). Because I am usually working with at least one monitor connected to my Mac Book I am able to get a fresh flow into Adobe Acrobate DC if I am monitoring my PDFs on the external device. I know it's not always or everywhere possible and really annoying if you just want to read a document but I hope I can at least help people who have access to external devices. 

      J
      John28598732rs1o
      Participant
      February 26, 2023

      I'm also using a Late 2019 MacBook Pro 16" and have the same findings. I think it might be something to do with the graphics card or drivers or optimisation?

      Amal.
      Amal.
      Legend
      February 28, 2023

      Hi @John28598732rs1o 

       

      Hope you are doing well and sorry to hear that.

       

      What is the version of the Acrobat DC and the MAC OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

      You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

      If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
      https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

       

       

      Regards
      Amal

       

      Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

       

       

       

      J
      juriux
      Participant
      November 9, 2022

      The years are going by, and the problem is horrible. Brand new MacBook Pro, and this is the only app that is as slow as a slug. Terrible. Now looking for alternatives. I cannot use this app any more.

        M
        Mikael2359700378nb
        Participant
        March 15, 2022

        Hi! I have the exact same problem. I have just bought a new macbook air m1 and installed adobe reader. I have the exact same problem on my earlier macbook pro 2017. The problem seems only to appear in scanned documents (ocr) with lots of annotations. The problem does not appear when I open the same file preview or on the adobe app on my ipad (which is much older).

          A
          Alan23653268trl6
          Participant
          March 18, 2022

          I have had the same issue for many months and finally decided to look into whether this has been an issue and if there were any resultions to the problem. It seems this has been an issue for many people and and there has not been a working solution. If there is one, then please let me know. Documents are extremely slow to scroll and the application wheel spins for a long time. I am Mac OS Big Sur 10.6. 

           

          This is an Imac Pro with a 10 Core Xeon processor, 64G of Ram, and a Radeon Pro Vega Graphics Card 64, and an SSD Hard Drive. So hardware should not be the issue. I can run enormous spreadsheets in Excel with little latency.

           

          My version says Continuous Release Version 2022 and is up to date.

           

          Any suggestions? I have not tried any of the suggestions from prior posts yet.

           

          Thank you.

          Harribone100
          Harribone100
          Participating Frequently
          November 30, 2021

          I've been having the same problem for a long time now, I decided to look into again and although I'm not sure how to resolve it this info might help. I now it's something to do with my Mac rather than the software because I've recently hooked up my old 2011 iMac running Sierra 10.12.6 as a second display to my newer 2015 Mac running Mojave 10.14.16. When I view a very simple PDF on the newer machine it's painfully slow on scrolling but when I move it over to the older machine it's scrolls perfectly fine, fast etc just as you would expect. So... what the deal? Can anyone explain please? Many thanks.

          Amal.
          Amal.
          Legend
          November 30, 2021

          Hi there

           

          Hope you are doing well and sorry to hear that. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

           

          Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

           

          Regards

          Amal

           

          QwertyNate
          QwertyNate
          Participant
          September 15, 2020

          These issues already existed a couple of years ago (you can find this issue in 2011, and 2018), but this issue still there. Even you reinstall the application, the problem will exist later on. 

           

          Adobe hasn't solved this issue fundamentally, which they just ask their users to clean this clean that on their Mac or PC.   They are not solving your problem; they just choose to escape. 

            K
            kennethg82708317
            Participating Frequently
            November 12, 2020

            Did anyone have any succeses with this issue? 

            Amal.
            Amal.
            Legend
            December 3, 2020

            Hi Kennethg

             

            Hope you are doing well and sorry for the delay in response.

             

            I hope you were able to fix it by now. If the issue still exists, please share the version of the Adobe Acrobat/Reader DC you are using? to check the version go to Help > About Acrobat.

             

            Make sure you have the latest version 20.13.20066 installed. Gop to Help > check for updates.

             

            Are you on Mac or Windows machine and what is the version of the OS?

             

            Have you tried to create a new test user account on your computer with full admin rights or enabeling the root account on Mac and using the application there as suggested earlier?

             

            Let us know how it goes

             

            Regards

            Amal

            A
            aniale
            Participant
            March 16, 2020

            Same issue today, out of the blue.

            Amal.
            Amal.
            Legend
            March 16, 2020

            Hi Aniaba

             

            Would you mind sharing more details about the issue you are experiencing? What is the version of the Adobe Acrobat / Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html). Make sure you have the latest version. Go to Help > Check for Updates. 

             

            Also, you may try to repair the installation (For Windows Only) Go to Help > Repair Installation.

             

            If it still doesn't work, please try the following steps and see if that helps.

             

             

            Regards

            Amal

             

            Amal.
            Amal.
            Legend
            March 4, 2020

            Hi Mgudzinski

             

            We are sorry for the trouble. As described the application is slow in performance and you have tried the troubleshooting steps described.

             

            Please try the following steps and see if that helps.

             

             

            If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-in/HT204012) and try using the application there and check.

             

            Let us know how it goes.

             

            Regards

            Amal

             

             

            nealdeal
            nealdeal
            Participant
            March 10, 2020

            I have this same issue.  I did test the root account, with success, however any of the user accounts i have used or created after, experince the same issue.  I do not want to rely on the root account, nor does Apple have any help on the matter.  If anyone figures out what the issue is with admin user accounts please post.

            Amal.
            Amal.
            Legend
            March 12, 2020

            Hi there, 

             

            Thanks for sharing the observation. As the application is working fine in the root account, it seems to be the issue with the user profile. Please check your Admin account security settings and try to repair the user profile.

             

            Regards

            Amal

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices