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UnhappyUser1406
Participant
October 31, 2023
Question

Spinner

  • October 31, 2023
  • 1 reply
  • 273 views

On Acrobat, I open a document. After a few second a black window appears with a spinner that turns infinitely. I can't close the program, not even through the task manager. Any recommendation on what to do, beside cancelling my licence...

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    1 reply

    Amal.
    Amal.
    Legend
    October 31, 2023

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC as described here https://support.apple.com/en-in/HT204012 and try using the application there and check.

    Let us know how it goes.

     

    Regards

    Amal

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