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William29934568kfym
Participant
December 11, 2023
Answered

Tags disappear when saving.

  • December 11, 2023
  • 2 replies
  • 438 views

Hi all. Working on fixing a fillable form for a landscape design team to make it accessible. 

The form was untagged. I'm adding H1-H3 tags, P tags, and Form field tags. The first page worked fine but as I continue, a weird thing keeps happening. 

I will add tags by selecting the text, create tag from selection. It will show in the tags tree. All the heirarchy and order is fine. Then I will save the document and the tags will go blank. There will still be P tags, etc., but the content will disappear. So I'll go and add the tag again, and it will add in addition to the blank content in the tag. Then I'll remove the empty content and save, and the text I tagged will be removed from the tag again and I'll have a blank, empty tag again. I tried saving the document with a different name, closing and reopening, and I've tried using the Reading Order tool to make sure the text is tagged that way, and it keeps happening. Any tips or tricks?

    Correct answer caitlinr1013

    I just had a call with Adobe about this issue. We tried a variety of things and ultimately they told me that it was a "file issue" and not an Acrobat issue. The only way to resolve this is to flatten the PDF (or re-export from design software) and re-tag it. 

    2 replies

    C
    caitlinr1013
    Participant
    September 29, 2025

    Hi - I am experiencing the same exact issue. I am selecting text, clicking create tag from selection, and see it load in the tags tree. Then, I save the document and the tags go blank. I have uninstalled and reinstalled Acrobat and ensured it was updated to the latest version. Have you found a solution? 

    C
    caitlinr1013Correct answer
    Participant
    September 30, 2025

    I just had a call with Adobe about this issue. We tried a variety of things and ultimately they told me that it was a "file issue" and not an Acrobat issue. The only way to resolve this is to flatten the PDF (or re-export from design software) and re-tag it. 

    Amal.
    Amal.
    Legend
    December 12, 2023

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    Let us know how it goes.

     

    ~Amal

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