Participant

Question

The "Get started" windows keep popping up when opening Acrobat Pro/Save PDF/Open new tab

Forum|Forum|2 years ago
September 26, 2023
13 replies
11310 views

Hi all,

My user is facing a weird issue. The "Get Started" window always appears when she opens the Acrobat Pro.

Also, the "Get Started" window will appear when she saves the PDF or opens a new tab in Acrobat Pro.

I tried to reinstall the Acrobat, but it still appeared.

Is there anyone who can tell me how I can solve this issue?

Meenakshi Negi

Community Manager

Hi All,

The latest Adobe Acrobat version (23.06.20360) released today addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.

Let us know how it goes.

Thanks,
Meenakshi

D

Darren32742246ouoo

Participant

Update resolved this issue for me. Thanks Meenakshi for the update.

ds316

Known Participant

I also have this issue. It is RIDICULOUS that the solution/workaround is not shared publicly!

K

katart17

Participant

Any chance we could get the solution....?

MGRoberts

Participating Frequently

The registry solution that was sent to me from the Adobe rep did not work. This is what was sent to me. maybe it will work for some one. It seemed to have worked for part of the day. Now pop ups are back.

As you get the Get started pop-up every time, please try creating the below registry as a workaround- [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\UsageMeasurement] "bHighbeamNoticeShown"=dword:00000001

S

Shahzad26298167vqe0

Participant

Thanks - I've been waiting four days for the rep to send a fix. Hopefully this helps... But I guess I shouldn't hold my breath.

D

Darren32742246ouoo

Participant

Running into this issue as well. Please share workaround or post if possible.

Thanks,

S

Stéphane272532377hgw

Participant

Hello, I am also having this issue. Please send the workaround.

K

Kenneth32831381cfja

Participant

having the same issue. Please share.

jkintzearly

Participant

I am also having this issue. I waited a couple of days in case it resolved itself, but it has become quite annoying. I would swear this was something we used to be able to turn off in the preferences, but I cannot find it now.

Meenakshi Negi

Community Manager

Hi All,

Thank you for reaching out, and sorry about the delay in response.

We will share the workaround with you all in the private messages. Please allow us some time to recheck this with the team. We appreciate your patience so far.

Thanks,

Meenakshi

L

Lou32718161lr40

Participant

Hello, I am also having this issue. Please send the workaround.

E

Ellen13800

Participant

Do you mind sharing the solution for disabling the Get Started window that MeenakshiNegi sent you privately?

P

PhoenixKW

Participant

Add me to the list of people having this same problem. Will someone share the workaround with all of us? I'm not understanding why the information is being shared privately.