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Carmel26036173md0w
Participant
February 2, 2023
Question

Unable to edit Documents since the recent update

  • February 2, 2023
  • 1 reply
  • 919 views

Since I updated my Adobe 2 days ago, it is no long allowing me to edit files.

I open the document and select edit and it comes up with 

Page 1: scanned page to editable text and images

then crashes.

I have been to the College's IT support and they are unable to work it out.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 2, 2023

Hi @Carmel26036173md0w 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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