"Unable to find 'Adobe PDF' resource files" - Feb 2021

Forum|Forum|4 years ago
February 19, 2021
2 replies
9628 views

We have probably a dozen people who last week, when trying to save emails as PDFs or convert DOCX files to PDF started reporting errors of:

I figured that with everyone having the issue at the same time it was either related to Windows Updates, Office 2019 Updates, or an update from Adobe...? I see the error reported in articles a couple years ago but nothing recent.

Acrobat version is 2017 (17.011.30190)

Appreciate any input!

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Test Screen Name

Legend

I don't have inside info, but I do have a test which checks: does Acrobat PDFMaker for Word work at all? (This is a Word add-on, added by Acrobat, to make PDFs using Word).

Start Word. Look for the Acrobat ribbon. Open a Word document. Choose Create PDF (or similar) from the Acrobat ribbon. Does this work?

R