Skip to main content
C
chzuck
Inspiring
January 29, 2026
Answered

Unable to open a PDF receipt in Acrobat 9 PRO, and previous post removed

  • January 29, 2026
  • 2 replies
  • 177 views

I went to reply to a question  I had posted on 1/23 and I could not find it.  Was the question removed?

 

Unable to open a PDF receipt in Acrobat 9 PRO

    Correct answer AnandSri

    @chzuck 

    Hello, I hope you are doing well and thank you for reaching out. We’re sorry for the trouble you had.

    Thanks for the update. I’m glad you were able to find a workaround by opening the receipt in your browser and printing it to PDF.

    I understand your concerns about Acrobat 9 reaching the end of support and the shift to subscription-based versions. Even though it still works for your needs, certain newer PDFs may not open properly due to updated standards.

     

    About the Community post deletion, as shared by our community product experts, we migrated to a new community platform for better visibility, cleaner navigation, and more interactive conversation ability. Please note that all posts, replies, solutions, feature requests, and bug reports created on or before November 16 are already available. Content created between November 17 and launch day will be added soon, no data will be lost, and you won’t need to recreate anything.

    Please feel free to reach out if you need any assistance.

    Regards,

    Anand Sri.

     

     

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 29, 2026

    ​@chzuck 

    Today is the second day or the new forum software. I copied this from the link below:

    “All posts, replies, solutions, feature requests, and bug reports created on or before November 16 are already available. Content created between November 17 and launch day will be added soon—no data will be lost, and you won’t need to recreate anything.”

     

    You can wait until your post reappears or repost your question.

     

    Jane

     

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 29, 2026

      ​@chzuck 

       

      Adobe Acrobat Pro 9 reached its official end of support thirteen years ago on June 26, 2013.

      If you have access to a current version of the free Acrobat Reader, can you try that and tell us if it opens? There might be something in the PDF that is not backwards compatible, so it’s worth a test.

      Jane

        C
        chzuckAuthor
        Inspiring
        January 30, 2026

        I did find a work around.  Open the receipt in my browser and select print to PDF and that one I was able to open.

        I know 9 reached it end per Adobe, but it still works fine for my uses and I am not shelling out the money for a new version witch I understand is now subscription only, what a money maker for Adobe.  This incident was the first I ever encountered where it did not work.  As far as Acrobat Reader, no thank you, I cannot handle all the ads.  I stopped watching TV because of all the ads and I use software to stop the ads on my browsers.

        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        January 29, 2026

        There do seem to be some ‘disappeared’ posts.  I doubt they were deleted, but they are in the process of changing over the forum software, and we are seeing some glitches.  I would post your question again to be safe.  No one is going to complain about possible double-posting at the current time.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices