Hi,
: Regarding Updating File
We already tried updating to the latest file several times, but we have the latest version and it is what started the problem. We have just checked again and we still have the latest file, no updates. The problem still persists. PDF files come out blank with Adobe and in task manager there are many instances of Adobe running. Files open ok with Google, Edge, Firefox, IE, PDF Architect, Foxit Reader and every other PDF viewing software we have tried. Just not with Adobe. We have to keep telling our customers to use any PDF reader other than Adobe to read the PDF files.
:Regarding Troubleshooting Link
Nothing in the troubleshooting link appears to apply to PDF files opening as blank documents. We had already checked through the suggestions but found nothing relevant.
Hi all,
Adobe Acrobat and Reader official update containing the fix for the blank PDFs issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.
More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update
Please try it out and let us know your feedback.
Thanks for your patience and support!
-ashu