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D
defaultwg9sc6bp4xxt
Participant
May 4, 2021
Question

Unable to save a document

  • May 4, 2021
  • 3 replies
  • 1413 views

Hi, When I am in Adobe Pro and make amendments to a document, it only comes up with the option to

save as and not the save option as this is greyed out.  Had anyone else had this issue and how can I resolve this?  I have the latest version of Adobe Pro DC 2021.

This topic has been closed for replies.

3 replies

Amal.
Amal.
Legend
May 12, 2021

Hi there

 

++ Adding to the discussion

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Enhanced Security > uncheck 'Enable Protected mode at startup' > Click OK and check.

Note: Please turn on the security after testing to avoid any security risks.

 

Regards

Amal

D
defaultwg9sc6bp4xxtAuthor
Participant
May 12, 2021

Hi Amal,

 

The enable protect mode is off already.  Do you have any other solution?

 

Thanks

 

Jules

Amal.
Amal.
Legend
May 12, 2021

Hi there

 

We are sorry to hear that, please try to reset the Acrobat preferences to default as described  in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check .

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there

 

Regards

Amal

D
defaultwg9sc6bp4xxtAuthor
Participant
May 5, 2021

Thanks for that but my protected view appears to be off so not sure why this is still happening?

 

D
defaultwg9sc6bp4xxtAuthor
Participant
May 12, 2021

Can anyone help?

try67
Community Expert
try67Community Expert
Community Expert
May 4, 2021

Try disabling the Protected View mode. See: https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html

 

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