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dhimitrap
dhimitrap
Participant
February 9, 2026
Answered

Unable to use Fill and Sign options that worked before

  • February 9, 2026
  • 3 replies
  • 137 views

I want to fill in a PDF using Fill & Sign and the textbox tool. It’s not a PDF that has preset fillable fields. I have the free version and in the past I was able to use these features but in this case I can’t even pop my signature on a document. What changed or what am I doing wrong? I am signed in too, and using it on a Macbook via installed application. Thank you in advance.

    Correct answer AnandSri

    Hello ​@dhimitrap 

     

    I hope you are doing well, and thanks for your cooperation and patience on this.

    The issue has been addressed with the latest build of Acrobat and Reader version 25.001.21265. Planned update, Mar 02, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    Let us know if you experience any issues.

    Regards,

    Anand Sri.

    3 replies

    AnandSri
    AnandSriCorrect answer
    Legend
    March 3, 2026

    Hello ​@dhimitrap 

     

    I hope you are doing well, and thanks for your cooperation and patience on this.

    The issue has been addressed with the latest build of Acrobat and Reader version 25.001.21265. Planned update, Mar 02, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    Let us know if you experience any issues.

    Regards,

    Anand Sri.

    AnandSri
    AnandSri
    Legend
    February 11, 2026

    Hello ​@dhimitrap 

     

    I hope you are doing well, and thank you for sharing all the details.

     

    We have reported the issue to the product team, and they are working on a fix for the problem. We will update the thread once the fix is available with the public release.

    Thanks for your patience and cooperation on this.

     

    Regards,

    Anand Sri.

    Amal.
    Amal.
    Legend
    February 10, 2026

    Hi there
     

    Hope you are doing well and thanks for reaching out, we are sorry for the trouble.



    Would you mind sharing more details about the issue you are experiencing, please answer a couple of quick questions to narrow this down:

    • What is the version of the Acrobat Reader and the Mac OS youa re using?
    • Does this happen with all file types (PDFs, images, etc.) or only PDFs?
    • Are the files stored locally on your Mac, or are you trying to pick them from iCloud/OneDrive/Google Drive?

    Here are a few things you can try :

    1. Try placing a PDF directly on your Desktop and see if it becomes selectable.
      If Desktop files work but cloud files don’t, the issue may be related to macOS cloud permissions or file provider access.
    2. Reset Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and reboot the application and check.
    3. Is this specific to Sign? Can you open the same greyed-out file normally in Acrobat (File > Open)? This helps confirm whether the problem is isolated to the Sign flow vs. general file access.

    If it still doesn’t work, a short screen recording of what happens after clicking “+”, and
    Confirmation of whether the files are local or cloud-based, would really help us to pinpoint whether this is a macOS compatibility issue or something specific to the Sign workflow.

     

    ~Amal

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