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Updated Acrobat Pro to 8.2.4 Now it will not launch.

Forum|Forum|15 years ago
August 19, 2010
60 replies
50516 views

I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says

"Adobe Acrobat Professional 8 cannot be launched at this time. You must launch at least one other suite component . . . "

I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4. I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.

I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component . . ."? I opened Photoshop CS3 but that did not solve this.

What is the solution? How can I get Acrobat Pro to work?

Thanks for any help.

This topic has been closed for replies.

Correct answer rastarman7

I wish I had noticed the detail that this update was only for

v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

Show previous replies

G

gelphyn

Participant

Hi

Add me to the list of users plagued with Adobeitis.

Like Bryan Rodgers I used TM to recover 8.2.3. Assuming this is still functioning Bryan perhaps you will be kind enough to tell us of any tweaks you had yo make, like trashing ‘plist’ etc.

The first launch of 8.2.3 went the same way as 8.2.4, then all was well. For a little while.

Then it was back to square one, even launching from within Bridge, i.e. clicking on a PDF, only resulted on a very brief appearance of Acrobat and then reappearance of the warning message.

UPDATE:

I seem to have resolved my TM Recovery problems by deleting the Folder in Applications/Adobe CS3 Master Collection/Adobe Acrobat 8 Professional.

Placing the recovered Folder in it’s place and having previously dragged the various ‘com.adobe.Acrobat.???.plist files to the Desktop.

Several files have been loaded and Acrobat quitted and restarted several time and all is still OK.

Hopefully the ‘solution’ will materialise soon.

B

Bryan_Rodgers

Participant

Hello,

I did not need to delete any preference files. It seems to be working so far, but I haven't done anything too extensive yet. I have to work on a project today, so if it fails I will pass that information along.

B

buzzmonkey

Participant

I am having the same problem after running the new update.

This has halted our production today, when we rang adobe for support on the issue we got blown off.

Told to either pay an additional $39.95 for a support pack or just find the issue on their help website, which I can't find a solution to.

I am glad we pay for our software and after we trust adobe to have correct updates we get no solution to the problem...well done adobe!!!!

I am very very annoyed.

S

SimonATS

Legend

Hello there,

Adobe is aware of this issue working on a solution. I'll update this thread as soon as I know what this solution is.

At the moment the only solution is to go back to 8.2.3.

Furthermore I'd like to apologise for this mishap. It should not have happened.

If you have paid to get support for this issue please contact Customer Services to get a refund.

R

rarubio2

Participant

Can we have the update quickly please? I also have the same problem. While I can use Preview for some things, I'm in the middle of a project where I need to use Acrobat Professional.

Ditto the others, I am also running 10.6.4.

RR

Message was edited by: rarubio2

J

jevonlouis

Participant

I've go the same problem too. Once I updated, it could not work. I tried something that was suggested for the same error message but with earlier versions of Acrobat. I moved folders 'Acrobat', 'Acrobat PCD' and 'Acrobat PDF' from Library/Application Support/Adobe to my desktop and launched Acrobat again. This time, it asked me to re-enter my serial number but strangely, it REJECTED my serial number....

Adobe, you've created this problem, I hope you fix it ASAP...this is seriously hampering my capacity to work!!!!

A

Anonymous

i've got the same problem. could use acrobat 8 for creating a pdf in word, but it was might slow. my only workaround is to use 7. hope there's a fix soon.

B

Bryan_Rodgers

Participant

Hi everybody,

I was able to come up with a fix, although it may not help everybody. I used Time Machine and went back today to before the update and replaced the 8.2.4 version of Acrobat with the 8.2.3 version. Like I said, probably won't help everyone, but if you are using Time Machine, it works!

R

rastarman7Correct answer

Participant

I wish I had noticed the detail that this update was only for

v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

T

tnewman99

Participant

I am with you guys/gals...running a pretty full suite of Adobe products, and Acrobat Pro quits after 8.2.4 upgrade...hope we get an answer soon. Tried Photoshop and Illustrator to get Acrobat to open, but no such luck.

On a Macbook PRO Core2Duo, running OSX 10.6.4

W

Wise-Fort Wayne Prepress

Participant

10.6.4 with latest Apple Graphics Update from this week, Acrobat 8 Std, Mac Mini (mid 2010). Same issue, same error message about starting another CS3 app first. Does not work although it seems it hasn't affected CS3 itself.

A

Anonymous

MeToo: quad G4, 10.5.8, CS3 etc. rest still works, or at least they launch. Sloppy.

peter

C

CityPromotionGeographic

Participant

Hello,

The same problem here, Mac OS 10.5.8, CS3 everthing is still working after the upgrade Acrabat pro 8.2.4 fails to start.

...replace with version 8.2.3 works fine.

Bert

A

Anonymous

I was having the same problem too. I called customer support and allowed them to take control of my computer to investigate the problem. The agent uninstalled Adobe Acrobat from my machine. Not sure why. I am a University professor and all of my software is installed by our tech department. I assume she was going to have me reinstall, but since the University does all of that centrally, no disks, so no reinstall.

She then directed me to a different silo in the tech support department and said someone could send me a link to reinstall. After a long period of holding, the new agent simply said she could not help me, and that I needed yet a different department that is closed on saturdays.

I use Adobe Acrobat Professional every day. I am crippled without some kind of pdf management software.

This customer service experience was so awful, that I have decided never to use an Adobe products again.

I will find other third-party software to do what I need to do.

I will be telling everyone I possibly can about this experience.

I am very angry that a once reputable company would have tech agents at such high levels of incompetence. This entire debacle is completely unacceptable to me and the way it was handled is equally disturbing.

M

macatakk

Participating Frequently

At the risk of a 'me too,' I regret it's broken here too on two Macs, duly licensed. Tried the solutions listed elsewhere for licensing failures, but nada. This is a new snafu. Thanks a lot Adobe! The fix had better be simple and none of that 'uninstall' and re-install nonsense. If it is, I suggest sending an invoice to Adobe for our time. I appreciate the efforts to keep software ticking, but these kinds of disruptions are totally unwelcome and huge time-suckers, and costly.

B

Bryan_Rodgers

Participant

I am having the same issue. I am also running OS 10.6.4, on an 8-core Intel Xeon Mac Pro. I recently migrated to the new Mac Pro from a PowerPC G5. Everything was working fine until the Acrobat 8.2.4 upgrade. I even checked to make sure my version of Creative Suite was still activated and registered.

Please help!

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