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shelley_3
Participating Frequently
August 19, 2010
Answered

Updated Acrobat Pro to 8.2.4 Now it will not launch.

  • August 19, 2010
  • 60 replies
  • 50516 views

I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says

"Adobe Acrobat Professional 8 cannot be launched at this time. You must launch at least one other suite component . . . "

I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4.  I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.

I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component  . . ."? I opened Photoshop CS3 but that did not solve this.

What is the solution? How can I get Acrobat Pro to work?

Thanks for any help.

    This topic has been closed for replies.
    Correct answer rastarman7

    I wish I had noticed the detail that this update was only for

    v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

    60 replies

    Show previous replies
    A
    Albert Grinney
    Participating Frequently
    August 20, 2010

    Ditto. Same update, same error message, and a job that needs proofing before Monday... OS X 10.6.4.

    S
    solutions_-_CTS
    Participant
    August 20, 2010

    Same problem on multiple Mac OS versions.  Successfully dragged Acrobat application (only) from clone with version 8.1.5 installed, launched Acrobat without problems.  Didn't remove any prefs or alter any other installations files.  So, if you have a clone or backup of a previous version, simply delete the 8.2.4 Acrobat folder from your applications and copy in the backup and launch.

    S
    stephanie_xxx
    Participating Frequently
    August 20, 2010

    great solution. I got an older version out of time travel. The first

    time the updater launched & crashed Acrobat, after that it seems to be

    working fine.

    S
    solutions_-_CTS
    Participant
    August 20, 2010

    Excellent !!  The "Mac Vegas" thing has been going on (off and on) through multiple versions for years.  This is why I turn off Adobe auto-update on all of my client's stations.  I've seen this kind of stuff many times before.

    S
    stephanie_xxx
    Participating Frequently
    August 20, 2010

    Same problem. Running intel G4 os 10.8.4 but with a split package of CS3 and CS4 (pshop, ai, dreamweaver & flash being CS4).

    A
    Anonymous
    August 20, 2010

    We're all in the same boat -- I'm not certain if this is an exploit / hack or administrative error, but my license number for the Acrobat 8.2.4 is not mine -- someone else's. The company name reads "Mac Vegas"  -- anyone else able to check their Acrobat License and confirm that it's the same company or another altogether?

    G
    gelphyn
    Participant
    August 20, 2010

    Mine reads similarly.

    D
    dcrinnert
    Participating Frequently
    August 20, 2010

    Same problem here.  Normally I wait to do updates until other people have been the guinea pigs for the latest updates, but this one was identified as a security update so I figured I best update.

    Clearly that was a mistake.

    Security update or not, I'll have to stick with my normal update hesitance in the future.

    This is really a pain...

    W
    Wise-Fort Wayne Prepress
    Participant
    August 20, 2010

    I thought I have been able to repair my installation after my earlier post.  But it involved an uninstall of Acrobat 8 and reinstall.  I initially tried using Adobe Updater to update but ran into a problem updating to 8.1.3.  So I downloaded all the update patches from Adobe's downloads/update page and applied them manually.  Takes some time doing them one at a time but I successfully updated Acrobat to 8.2.4 and it launched correctly.  (EDITED)

    Oh boy, spoke too soon.  Acrobat 8 launches ok but will only keep a PDF open for a very few seconds before the error message

         "Adobe Acrobat 8 Professional cannot be launched at this time. You must launch at least one other suite component (such as Adobe Photoshop) before launching Acrobat 8 Professional."

    I of course tried this but still cannot make Acrobat stay open.  If I don't open a PDF and keep Acrobat running, it'll stay running.  Open a PDF by either File>Open menu or by double-clicking will open the PDF, keep it open for few seconds, show the above error and shut down when I click OK.

    N
    Norio Kawamura
    Inspiring
    August 20, 2010

    According to the Japanese TechNote,

    Please start the installer of Creative Suite 3, and reinstall only Acrobat 8 Professional in the superscription (The installer is in Adobe Installers in the utility folder).

    M
    mackerr
    Participating Frequently
    August 20, 2010

    I just found a copy of 8.2.3 in an applications folder of a SuperDupered back-up.

    Thought I'd try a cheap and dirty solution so renamed the 'live' Acrobat (in my live Applications folder) "Adobe Acrobat Professional 8.2.4" and copied the backed-up 8.2.3 version to sit alongside it. Then copied the 8.2.4 version to some off-line storage, trashed it from my applications folder and gave it a go.

    Currently all working OK on 8.2.3, for at the moment at least. I'll watch this thread to see if there's a proper fix (and try to remember not to allow the auto-update in the meantime).

    I
    Ignite__Dublin_
    Participant
    August 20, 2010

    On to helpline they don’t even know about issue. No help whats so ever. More intrested in getting me to upgrade to 9. Not on

    D
    David Veech
    Participant
    October 31, 2010

    I upgraded to 9 and it still won't work.  I get the message that "Licensing for this product has stopped working.  You cannot use this product at this time.  You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."  Uninstalled and reinstalled.  Called Adobe customer support...blown off.  "Go to forums.adobe.com"

    MichaelKazlow
    MichaelKazlow
    Legend
    October 31, 2010

    Try this: http://www.adobe.com/support/contact/licensing.html

    T
    TheCornishPrintCompany
    Participant
    August 20, 2010

    Same issue here. Have tried the old method of moving the Acrobat, Adobe PCD and Adobe PDF folders, but Acrobat won't take the CS3 serial number, so we're pretty much stuffed until a proper fix is in place.

    D
    discography
    Participant
    August 20, 2010

    Another user plagued with this problem after the update.

    The update said "This update is recommended by Adobe" and at that point I had second thoughts... you know how it is with the workflow and customer deadlines.

    Looking for a very fast solution from Adobe now to avoid have to mess around in the system files.

    D
    d1zzy67
    Participant
    August 20, 2010

    Hi same problem here

    overcome by show package contents on app then  copying the Frameworks,MacOS and Resources folders from back up or another copy (not upgraded) and trashing all acrobat plist also did - com.adobe.CSXSPreferences.plist

    I did it this way as i have a lot of plugs for our workflow.

    Hope it works for everybody else

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