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Updated Acrobat Pro to 8.2.4 Now it will not launch.

Forum|Forum|15 years ago
August 19, 2010
60 replies
50516 views

I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says

"Adobe Acrobat Professional 8 cannot be launched at this time. You must launch at least one other suite component . . . "

I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4. I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.

I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component . . ."? I opened Photoshop CS3 but that did not solve this.

What is the solution? How can I get Acrobat Pro to work?

Thanks for any help.

This topic has been closed for replies.

Correct answer rastarman7

I wish I had noticed the detail that this update was only for

v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

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A

Albert Grinney

Participating Frequently

Having failed to get beyond 8.1.5 with repeated software updates (8.1.6 won't install) I tried downloading the 8.1.6 update from the Adobe website in order to try installing it that way. But that doesn't work either: trying to install that opens Acrobat, the installer then tells me to quit Acrobat, but Acrobat won't quit.

Is anybody else stuck?

G

gelphyn

Participant

I feel for your situation Albert.

In true Adobe style those caught up in their mess are being told:

If you have already installed the Acrobat 8.2.4 Update and are experiencing the launch issue. Adobe is recommending that a reinstall Acrobat 8 from CS3 installation media (this will install 8.0.0), and then check for updates; it will take the installation up to Acrobat 8.2.3 (in a few steps).

That is a few steps to get the basics up and running again, Adobe are quite happy to leave users to spend hours getting back to the needed set up.

My MO is to refresh the Clone of my Mac OS X HDD following application updates, given this latest Adobe issue it will be essential to fully test future updates before cloning is carried out.

I thank goodness for Time Machine which saved the situation from being a total disaster.

M

mackerr

Participating Frequently

Sadly I just crashed my truck into your wall and knocked it down. The reason for this is that I wasn't being careful.

Here's what you should do: you still have all the bricks so go and get some cement and build it again. This may take a few steps.

Meanwhile I'm going to solve the problem by going away to work on a method of being more careful when I drive.

I feel that this is a fair and reasonable solution.

-ends-

S

Steve Cordero

Adobe Employee

Adobe KB Document: http://kb2.adobe.com/cps/861/cpsid_86169.html

Issue

Macintosh Adobe Acrobat 8.2.4 is unable to launch after applying the Acrobat 8.2.4 Update from the auto-update mechanism.

This issue appears only to impact the version of Macintosh Acrobat 8.2.4 that is included with the Creative Suite 3.

Solution

Adobe is currently working on a comprehensive solution for Macintosh Acrobat 8.2.4 but in the meantime has take steps to ensure that more users are not impacted.

As a pro-active step Adobe has done reversal of Mac 8.x manifest and rolled it back to 8.2.3 level. So Acrobat will not update to 8.2.4 automatically now it will go upto 8.2.3 only. Unfortunately this means that the Mac Reader 8 will also not update to 8.2.4.

If you have already installed the Acrobat 8.2.4 Update and are experiencing the launch issue. Adobe is recommending that a reinstall Acrobat 8 from CS3 installation media (this will install 8.0.0), and then check for updates; it will take the installation up to Acrobat 8.2.3 (in a few steps).

Additional information

If you have Adobe Acrobat 8.x installed that is not part of a Creative Suite 3 installation you can manually update your application via the Downloads Acrobat for Macintosh page.

If you have Adobe Reader 8.x installed you can manually update update your application via the Downloads Adobe Reader for Macintosh page.

A

Albert Grinney

Participating Frequently

Spent the last two hours reinstalling and then downloading/installing updates (quite a few steps between 8 and 8.2.3) but I can only get as far as 8.1.5 as 8.1.6 refuses to install. Tried several times. Any suggestions? Thanks. Running OS 10.6.4.

A

Anonymous

Now when I look at the download page, it says the 8.2.4 upgrade is only for Mac OS X v10.4.11 - 10.5.5. (see http://www.adobe.com/support/downloads/detail.jsp?ftpID=4767)

I'm running 10.5.8, but yet autoupdate kicked in and told me I needed to install it. Is that part of the problem? We were hoodwinked into installing an unsuitable upgrade for our system software?

S

solutions_-_CTS

Participant

It does it with 10.4.11 too. That's not the problem.

A

Anonymous

Same here. Updated without thinking, something I'm usually wary of, and now I'm paying for my foolishness.

Running OS 10.5.8 with CS3 extended. Now I'm really stuck. How and when will we be notified of the fix I wonder?

P

PrintsCharming

Participant

I too have fallen into this group of non working Acrobat. I now cannot work, thanks ADOBE! I ususally don't update my acrobat since I really only use it to read files and there's nothing really "new" ever in those updates. Anyhoo, will I get an email when the Adobe employee finds a solution? I do not have the time to go back and fiind older updates or reinstall software.

J

Jesse_0587989

Participant

When I last checked the updater was still available for manual download (although I'm not sure about the a

utomatic download). Can't Adobe at least spare some folks the hell we are going through?

B

Bryan_Rodgers

Participant

Hi All,

In reference to the Mac Vegas thing, I am pretty sure that is just the developer group name. It has been on the suite products for some time, since CS2 I'm pretty sure. Again, if you have a backup of the previous Acrobat, try replacing the updated one. I think you can also, as someone suggested earlier, just re-install Acrobat from your Suite discs. Certainly worth a try.

Good luck!

A

Anonymous

Hi,

just checked an outdated Mac installation with V. 8.1.1: program info window states "Mac Vegas" license and serial no., too. Seems to be a very old issue and not related to the current update problem.

Regards

Tom

P

Pluto_Girl

Participant

Me too! Hurry up and fix it Acrobat!!

A

Anonymous

Hi Everyone.

Add one more to the list. I'm extremely p.o.'d. I also need to get some things done in Acrobat. Not only will it not stay open and I get the same error message, it also crashes when I need to use it inside of Safari to read PDFs. What gives Adobe????HELP!!!!!

I'm on an iMac running OS10.5.8. I also usually wait for others to test an update, but could find no posts when I checked and since it was a security issue, went ahead and updated to Acrobat 8.2.4. I unfortunately do not update my programs with backup, so no go there.

We need a patch, Adobe, and we need it yesterday.

Hang in there everybody. At least it's comforting to know that we're in this together.

A

Albert Grinney

Participating Frequently

Can confirm :Mac Vegas."

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