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Participating Frequently
August 19, 2010
Answered

Updated Acrobat Pro to 8.2.4 Now it will not launch.

  • August 19, 2010
  • 60 replies
  • 50516 views

I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says

"Adobe Acrobat Professional 8 cannot be launched at this time. You must launch at least one other suite component . . . "

I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4.  I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.

I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component  . . ."? I opened Photoshop CS3 but that did not solve this.

What is the solution? How can I get Acrobat Pro to work?

Thanks for any help.

    This topic has been closed for replies.
    Correct answer rastarman7

    I wish I had noticed the detail that this update was only for

    v10.4.11 - 10.5.5. I too am running 10.5.8 and had this problem. My fix was to ONLY use Time Machine to replace the Acrobat program only. Not the folder, not prefs, not anything else. I restored a pre-update version of Acrobat 8.2.3 and when Time Machine asked if I wanted to replace the original or keep both, I said keep both. I then opened the restored 8.2.3 version a few times, checking most fuctionalities. I then trashed the Acrobat Professionl (original) version that Time Machine created, checked the 8.2.3 again a few times, and then emptied trash. So far, everything is working again.

    60 replies

    Otter40
    Participant
    August 23, 2010

    I'm having the same issue as well. My only solution at the moment for viewing PDFs is to use Preview or Quicklook.

    I have Mac OS X 10.6.4.

    Participant
    August 23, 2010

    Thanks PH1008 - worked for me

    Time Machine saved me a lot of time and work. I replaced only the Adobe Acrobat Professional application in the the Adobe Acrobat Professional Folder, I didn't replace anything else. All original settings there.

    Maybe Adobe should tell people first to use this option on a Mac. (if you have Time Machine). It's a lot easier than re-installing and getting all your original settings back.

    August 23, 2010

    I uninstalled Acrobat 8.2.4 (not working) and tried to install it again from an install CD but it did not work - the install wizard asked for Fireworks CS4 install CD (although I have CS3 standard!) and quit the installation. Any suggestion? Thanks a lot!

    Participating Frequently
    August 23, 2010

    @Adobe...you have created a lot of headache and cost for your users. For those not running Time Machine (and apologies for adding to the frustration people, but there is no excuse for that!), perhaps you could post here, temporarily until you have the fix, the 8.2.3 version of just the Adobe Acrobat Professional application file. It is 860.7 MB, and it could help many users. Yes it's copyright but that file is pretty much useless unless you have all the other support folders and files, so what's the harm? Be proactive instead of reactive. It's an issue you caused, and by the sounds of it your tech people are not helping matters.

    Participant
    August 23, 2010

    I am using CS3 and unfortunally I have updatet to this Acrobat 8.2.4 Version which wont launch. Sorry for my English, I hope you are able to understand, what I am talking about. I called the adobe support, to get some help, using OSX 10.4.11 there is no timemachine to go back to Acrobat 8.2.3. They told me that I have to reinstall the compleate CS3 to get back a working Acrobat Pro. This would mean a lot of work, all the server connections with Dreamweaver, getting all the sites running properly.… Do you have another solution for this Problem?

    hopefully and very annoid

    funktioniere

    Participant
    August 23, 2010

    @funktioniere . I think just reinsallating Acrobat should be enough. You don't need to install entire CS3 product.

    Participant
    August 23, 2010

    Yes a great move by Adobe to put us all into an extra workload and little to offer from them in compensation or even a deadline for a fix.

    However followed a fix suggested on this forum and deleted 8.2.4 and replaced it (and uninstaller as this shows same version number) with 8.2.3 from my external back up disc.

    Has worked fine and have tested it on several jobs, did a restart first to be safe.

    Important benefit is that I did not need to delete/replace any prefs files ONLY the app itself (and uninstaller for good measure).

    So saves a huge work to reinstall from v8 and deal with the laborious uodate process - again the question could be asked (as for MS Office also) as to why no update combo.

    Thanks for the forum fix and further bad press to Adobe on top of this fiasco for not offering  it as a workaround.

    Paul Harvey

    Participating Frequently
    August 23, 2010

    I've been using my retrieved 8.2.3 extensively all weekend and it has remained stable. I think this is the way to go assuming, of course, you have a back-up.

    Participant
    August 23, 2010

    Yes all good here so thanks for the tip and ability to get out without vast

    hassles.

    Provided, as you say, you have a backup.

    I have 3 - 2 onsite and 1 offsite - and within that a backup sequence that

    allows me to backtrack over a couple of weeks.

    From: mackerr <forums@adobe.com>

    Reply-To: <clearspace-1888980813-772592-2-3075348@mail.forums.adobe.com>

    Date: Mon, 23 Aug 2010 01:59:40 -0600

    To: Paul Harvey <info@yogastudies.org>

    Subject: Updated Acrobat Pro to 8.2.4 Now it will not

    launch.

    I've been using my retrieved 8.2.3 extensively all weekend and it has remained

    stable. I think this is the way to go assuming, of course, you have a back-up.

    >

    Participating Frequently
    August 23, 2010

    Unfortunately no time machine back up for me. Does anybody know how I can get past the 8.1.5 software update? Thanks.

    Participant
    August 23, 2010

    Having the same issue, has anyone found a quick fix?

    I need my adobe please help!

    Participant
    August 23, 2010

    I was caught by the same trap -- updated to 8.2.4 on a MacBook Pro (OS 10.5.8) and now Acrobat Professional won't launch.  I get the same error message ("launch another suite component") as everyone else and it doesn't work for me either.

    I'm a University professor, our term is about to start, and I'm trying to update my lectures -- I don't have time for this.  If this is how Adobe works these days, I may never upgrade to the new CS -- or encouage my students to do so. These programs are supposed to be tools, not time sinks.

    August 21, 2010

    Needless to say I am waiting until this truly is FIXED before I attempt to reinstall. I'm a slightly more casual user, but my sympathies go out to those who are trying to get their work done.