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S
Steffen35304364td5h
Participant
February 7, 2024
Question

Upgrade installation from Acrobat 2015 to 2020 perpetual

  • February 7, 2024
  • 3 replies
  • 1183 views

Dear all,

 

A. Situation

I currently have Acrobat 2015 perpetual installed on Windows 10.

I just purchased a full Acrobat 2020 perpetual license.

 

B. Question

B1. If i now run the (new) 2020 installer, will it detect the 2017 installation and ask me wheter I would like to upgrade?

B2. Or do I have to uninstall v2015 and freshly install v2020?

 

C. Remark

This is not about the eligibility of upgrading 2015 to 2020 because I have a full new version.

 

Thanks for your support

Mr. S.

 

      This topic has been closed for replies.

      3 replies

      try67
      Community Expert
      try67Community Expert
      Community Expert
      February 7, 2024

      It will probably overwrite it automatically.  I would recommend uninstalling it first, though.

      S
      Steffen35304364td5hAuthor
      Participant
      February 8, 2024

      Deear try67, thanks for your suggestion.

       

      Here is my tough problem:

      1. I opened  Acrobat DC2015, signed out and uninstalled voa control center.

      2. Installed Acrobat 2020 Pro Multilingual. No problem so far

      3. Launched Arobat and signed in.

      4. After a few minutes, it asks me for a serial numer again, I enter it and it askes me for signing in again.

      5. Caught in endless loop because No 4 starts over and over again.

      6. Followed the steps at https://helpx.adobe.com/de/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

      7. Makes no difference, I still get No,. 4/5

      8. Any idea how to resolve? I would be delighted

      try67
      Community Expert
      try67Community Expert
      Community Expert
      February 8, 2024

      Try running this tool after uninstalling the application:

      https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

       

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 7, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 7, 2024

      B2 would be the most prudent course.

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